At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences.
- Company: Join Scotland’s largest and most diverse hospitality group.
- Benefits: Keep 100% of tips, flexible hours, and discounts across venues.
- Other info: Access career development opportunities and enjoy a dynamic work environment.
- Why this job: Be part of a prestigious hotel and showcase your leadership skills.
- Qualifications: Experience in luxury hotel management and outstanding customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Position Summary
As the Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You'll lead the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.
The Person
- A great "can do" approach to customer service
- Have a friendly approach to everyone who you come in contact with.
- Comfortable motivating and leading a team
- Have the ability to work independently with great problem solving skills.
- Currently employed in a luxury hotel Front of House position
- Excellent presentation and professional approach
- Strong leadership skills with the ability to inspire and develop your team
- Outstanding customer service skills and a passion for guest satisfaction
- Opera Cloud knowledge is a definite advantage
- Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
Front of House Manager employer: Scotsman
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. As a Front of House Manager at The Scotsman Hotel, you will benefit from competitive perks such as 100% of tips, flexible working opportunities, and a strong focus on career development through our training programmes. Join us in delivering unforgettable guest experiences while enjoying the unique advantages of working in one of Scotland's most iconic hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Scotsman Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest satisfaction shine through. Share stories about how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with The Scotsman Group's values and their venues. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about creating amazing guest experiences, and that starts with you being authentic.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Manager role at The Scotsman Hotel. Highlight your relevant experience in luxury hospitality and any leadership roles you've held. We love seeing how your skills align with our values and the job description!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our fantastic team at The Scotsman Group!
How to prepare for a job interview at Scotsman
✨Know Your Venue
Before the interview, do your homework on The Scotsman Hotel and its unique offerings. Familiarise yourself with their history, values, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Be ready to discuss how you motivate and inspire your team to deliver exceptional guest experiences.
✨Emphasise Customer Service Excellence
The Scotsman Group values outstanding customer service, so be prepared to share specific instances where you've gone above and beyond for guests. Highlight your 'can do' attitude and how you handle challenging situations while maintaining a friendly approach.
✨Familiarity with Opera Cloud
If you have experience with Opera Cloud, make sure to mention it during the interview. If not, consider brushing up on the basics before your meeting. Showing that you're proactive about learning new systems can set you apart as a candidate who is ready to hit the ground running.
