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For Companies At a Glance
- Tasks: Join our Cinema Front of House Team, delivering top-notch customer service and keeping the cinema clean.
- Company: The Scotsman Group is Scotland's largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy tips, flexible hours, discounts, and career development opportunities.
- Why this job: Perfect for film lovers wanting to work in a fun, social environment with great team spirit.
- Qualifications: Experience in a similar role and a passion for film are essential.
- Other info: Shifts include evenings and weekends; apply now to join our friendly team!
About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:
As a member of the Cinema Front of House Team, your role will include:
- Providing consistently excellent customer service.
- Cleaning the cinema between showings.
- Taking bookings over the phone.
- Promoting sales and adhering to licensing legislation.
- Involvement in all aspects of service; upselling, setting-up, stocking up, serving customers and cleaning down.
The Person:
The ideal candidate will have:
- Experience in a similar role.
- A passion for film.
- A great personality and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process:
If you think this is the role for you then apply now and one of our friendly team will be in touch.
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Front of House Assistant employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarise yourself with The Scotsman Group and its venues. Understanding their unique offerings and customer service standards will help you stand out during any conversations or interviews.
✨Tip Number 2
Show your passion for film! Be prepared to discuss your favourite movies and how they relate to customer experiences. This can demonstrate your enthusiasm for the role and the environment you'll be working in.
✨Tip Number 3
Highlight your teamwork skills. Since this role involves working closely with others, think of examples from past experiences where you successfully collaborated with a team to achieve a common goal.
✨Tip Number 4
Be flexible with your availability. Emphasise your willingness to work shifts, including evenings and weekends, as this is crucial for the hospitality industry and will make you a more attractive candidate.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front of House Assistant position. Tailor your application to highlight relevant experience in customer service and teamwork.
Show Your Passion: Express your passion for film and hospitality in your cover letter. Mention any relevant experiences that demonstrate your enthusiasm for working in a cinema environment.
Highlight Relevant Experience: If you have previous experience in a similar role, make sure to detail this in your CV. Use specific examples to showcase your skills in customer service, upselling, and teamwork.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scotsman
✨Show Your Passion for Film
Since the role requires a passion for film, make sure to express your enthusiasm during the interview. Share your favourite films or experiences related to cinema, as this will demonstrate your genuine interest in the industry.
✨Highlight Customer Service Experience
The Scotsman Group values excellent customer service. Be prepared to discuss your previous roles where you provided outstanding service. Use specific examples to illustrate how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate Teamwork Skills
As a Front of House Assistant, you'll be working closely with others. Talk about your experience in team settings, emphasising your ability to collaborate and support your colleagues. This will show that you're a great fit for their social environment.
✨Be Ready for Shift Work
Since the role involves working evenings and weekends, be upfront about your availability. If you have flexible hours, mention them to reassure the interviewer that you can meet the business needs without any issues.
