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- Tasks: Join our floor team to deliver top-notch customer service and support daily operations.
- Company: The Scotsman Group is Scotland's largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy TRONC tips, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a vibrant team in a social environment while making a real impact.
- Qualifications: Experience in a similar role and a passion for teamwork are essential.
- Other info: Shifts include evenings and weekends; apply now to join our friendly team!
About Us: The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role: As a member of the floor team, your role will include:
- Providing consistently excellent customer service.
- Involvement in all aspects of service; setting-up, serving customers, liaising with kitchen staff and cleaning down after service.
- Promoting sales to ensure customer spend is maximised.
The Person: The ideal candidate will have:
- Experience in a similar role.
- A great personality and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer: As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
The Process: If you think this is the role for you then apply now and one of our friendly team will be in touch.
Floor Staff employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Staff
✨Tip Number 1
Familiarise yourself with the Scotsman Group's venues and their unique offerings. This knowledge will help you engage with customers and promote sales effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your ability to provide excellent service, which is crucial for the Floor Staff position.
✨Tip Number 3
Be ready to discuss your availability and flexibility regarding shifts, especially evenings and weekends. Highlighting your willingness to adapt to the business needs can set you apart from other candidates.
✨Tip Number 4
Emphasise your teamwork experience and how you thrive in a social environment. The Scotsman Group values a great personality, so let your enthusiasm for working with others shine through during your conversation.
We think you need these skills to ace Floor Staff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Scotsman Group is looking for in a Floor Staff member. Highlight your relevant experience and skills that match their requirements.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Use specific examples of how you've provided excellent service or worked as part of a team in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for The Scotsman Group and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Scotsman
✨Show Your Customer Service Skills
As a floor staff member, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with grace and ensure customers leave happy.
✨Demonstrate Team Spirit
Working as part of a team is crucial in this role. During the interview, express your enthusiasm for collaboration and share experiences where you successfully worked with others to achieve a common goal. This will show that you're a great fit for their social environment.
✨Be Ready for Shift Work
Since the role requires availability for shifts, including evenings and weekends, be honest about your flexibility. Mention any previous experience working varied hours and your willingness to adapt to the needs of the business.
✨Know the Company and Its Venues
Familiarise yourself with The Scotsman Group and its venues before the interview. Showing that you understand their brand and values will demonstrate your genuine interest in the position and help you stand out as a candidate.