At a Glance
- Tasks: Manage reservations and provide exceptional customer service to enhance guest experiences.
- Company: The Scotsman Hotel, a five-star property in Edinburgh with historic charm.
- Benefits: Competitive salary, career development, training, and staff discounts.
- Other info: Supportive team environment with opportunities for growth within a diverse hospitality group.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in reservations or customer service, excellent communication skills, and attention to detail.
The predicted salary is between 22000 - 27000 £ per year.
About Us
The Scotsman Hotel, an iconic five-star property in the heart of Edinburgh, combines historic elegance with modern luxury. Renowned for its exceptional service and stunning architecture, The Scotsman offers guests a unique experience steeped in Scottish charm. As part of our commitment to delivering unparalleled guest experiences, we are seeking a motivated and detail-oriented Reservations Executive to join our team.
The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As a Reservations Executive, you will play a vital role in ensuring smooth and efficient booking processes for our guests. You will be the first point of contact for potential visitors, handling reservation inquiries and providing personalised recommendations to enhance their stay. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Handling Reservations: Manage incoming reservations via phone, email, and online booking platforms, ensuring accurate and timely processing.
- Guest Communication: Provide excellent customer service, responding promptly to inquiries, confirming bookings, and assisting with any special requests.
- Maximising Revenue: Optimise occupancy levels by upselling packages and hotel services where appropriate.
- Coordination: Liaise with other departments, including front desk, housekeeping, and food & beverage, to ensure guest requests and expectations are met.
- Booking Systems: Utilise hotel reservation systems (e.g., Opera) to manage availability, rates, and reservations, ensuring accuracy at all times.
- Reporting: Assist in preparing daily, weekly, and monthly reservation reports for management.
- Maintaining Standards: Ensure all bookings and guest information are processed in accordance with the hotel's policies and data protection regulations.
About You
- Experience: Previous experience in a reservations, front desk, or customer service role, preferably within the hospitality industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with guests and colleagues.
- Organised & Detail-Oriented: Strong organisational skills with the ability to manage multiple tasks and ensure accuracy in all bookings.
- Proactive: A positive attitude with a proactive approach to problem-solving and guest satisfaction.
- Tech-Savvy: Proficient in using hotel reservation systems (e.g., Opera) and MS Office. Experience with online booking platforms is a plus.
- Team Player: Ability to work well within a team, collaborating with other departments to deliver exceptional guest experiences.
What We Offer
- Competitive Salary: Reflective of your experience and skills.
- Career Development: Opportunities for growth within The Scotsman Hotel and our wider hotel group.
- Training & Support: Full training provided to help you succeed in your role.
- Staff Benefits: Enjoy discounted rates at The Scotsman Hotel and our partner properties.
- Positive Work Environment: Join a supportive team in one of Edinburgh's most prestigious hotels.
Reservations Executive in Edinburgh employer: Scotsman
Scotsman in St Andrews is an exceptional employer that prioritises employee well-being and growth, offering flexible hours and a supportive work culture. With benefits like TRONC electronic tips, Wagestream payment options, and discounts on food and cinema tickets, team members enjoy a rewarding experience while developing their careers through Scotsman Steps training. Join us to be part of a dynamic team dedicated to delivering outstanding hospitality in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scotsman. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scotsman
Don't be shy about reaching out to Scotsman directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Executive in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scotsman and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scotsman
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
