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- Tasks: Lead the Front of House team and ensure exceptional guest experiences.
- Company: Join Scotland’s largest and most diverse hospitality group.
- Benefits: Keep 100% of tips, flexible hours, and discounts across venues.
- Why this job: Be part of a prestigious hotel and develop your leadership skills.
- Qualifications: Experience in luxury hotel management and strong customer service skills.
- Other info: Enjoy career development opportunities and a fun, social work environment.
The predicted salary is between 24000 - 36000 £ per year.
About Us: The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Position Summary: As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You will deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.
Responsibilities:
- Lead the Front of House team and deputise the Front of House Manager as required, including the Concierge & Reception Teams.
- Ensure smooth daily operations and consistently deliver the highest standards of guest service in a luxury hotel environment.
Qualifications:
- A great "can do" approach to customer service.
- Friendly approach to everyone you interact with.
- Ability to motivate and lead a team.
- Ability to work independently with strong problem solving skills.
- Currently employed in a luxury hotel Front of House position.
- Excellent presentation and professional approach.
- Strong leadership skills with the ability to inspire and develop your team.
- Outstanding customer service skills and a passion for guest satisfaction.
- Opera Cloud knowledge is a definite advantage.
- Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.
The Person: The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process: If you think this is the role for you then apply now and one of our friendly team will be in touch.
Assistant Front Of House Manager in Edinburgh employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Of House Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at The Scotsman Group. A friendly chat can sometimes lead to insider info or even a referral that could give you the edge.
✨Tip Number 2
Show up in person if you can! Visit the venue and introduce yourself to the team. It’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of luxury customer service. Think about how you can demonstrate your leadership skills and problem-solving abilities with real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Assistant Front Of House Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about creating amazing guest experiences, and that starts with you being authentic.
Tailor Your Application: Make sure to tailor your application specifically for the Assistant Front of House Manager role. Highlight your relevant experience in luxury hospitality and any leadership roles you've had. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to highlight your key achievements. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining The Scotsman Group. We can’t wait to hear from you!
How to prepare for a job interview at Scotsman
✨Know Your Venue
Before the interview, take some time to research The Scotsman Hotel and its unique offerings. Familiarise yourself with their history, values, and the types of guests they attract. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and maintain high standards of service.
✨Emphasise Customer Service Excellence
The Scotsman Group prides itself on outstanding guest experiences. Be ready to discuss your approach to customer service and share specific instances where you've gone above and beyond for guests. This will illustrate your commitment to guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of potential scenarios you might face in a luxury hotel environment and how you would address them. This will showcase your critical thinking and adaptability.
