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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch service and driving sales growth.
- Company: Join Scotland’s largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy TRONC tips, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a fun, social environment where your leadership can shine.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills required.
- Other info: Availability for shifts, including weekends, is essential.
The predicted salary is between 30000 - 42000 £ per year.
About Us: The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role: We are looking for someone who has great floor skills, is chatty, upbeat and has the ability to spark a conversation with customers. Skills in floor service, upselling and cocktail knowledge are a must. The successful candidate will be required to be available all day/night on Saturdays. As Deputy General Manager, your role will include:
- Supporting sales growth.
- Controlling costs.
- Ensuring consistently excellent customer service is delivered.
- Managing service standards and staff development.
- Accountability for specific shifts and the full unit in the absence of senior management.
The Person: The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- The ability to communicate at all levels.
- A strong commercial awareness.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
Next Steps: If you think this is the role for you then apply now and one of our friendly team will be in touch.
Deputy General Manager - Two Dots and a Dash employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Two Dots and a Dash
✨Tip Number 1
Familiarise yourself with The Scotsman Group and its venues. Understanding their unique offerings and customer base will help you engage in meaningful conversations during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your cocktail knowledge and upselling techniques. Being able to discuss popular cocktails or suggest pairings can demonstrate your expertise and passion for the hospitality industry, making you a standout candidate.
✨Tip Number 3
Network within the hospitality community in Scotland. Attend local events or join relevant online groups to connect with current employees or others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your leadership experiences and how you've developed staff in previous roles. Highlighting specific examples of how you've improved service standards or contributed to sales growth will resonate well with the hiring team.
We think you need these skills to ace Deputy General Manager - Two Dots and a Dash
Some tips for your application 🫡
Understand the Company: Familiarise yourself with The Scotsman Group and their venues. Highlight your knowledge of their hospitality style and how you can contribute to their diverse offerings.
Tailor Your CV: Make sure your CV reflects your experience in similar roles, particularly focusing on your leadership skills, customer service excellence, and any relevant cocktail knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality. Emphasise your chatty nature and ability to engage customers, as well as your commitment to supporting sales growth and managing service standards.
Highlight Availability: Clearly state your availability for shifts, especially weekends and evenings, as this is crucial for the role. Mention your flexibility and willingness to work as needed.
How to prepare for a job interview at Scotsman
✨Show Off Your Floor Skills
Make sure to highlight your experience in floor service during the interview. Share specific examples of how you've successfully managed busy shifts and provided excellent customer service.
✨Be Chatty and Upbeat
Since the role requires someone who can spark conversations with customers, practice being friendly and engaging. Think of a few icebreakers or anecdotes that showcase your personality and ability to connect with people.
✨Demonstrate Leadership Qualities
Prepare to discuss your leadership style and how you've developed staff in previous roles. Be ready to give examples of how you've motivated a team and handled challenges effectively.
✨Know Your Cocktails
Brush up on your cocktail knowledge before the interview. Being able to discuss popular cocktails, their ingredients, and preparation methods will show your passion for the industry and your readiness for the role.
