The Scotsman Group is seeking a Cluster Reservations Manager to oversee daily reservations operations across our hotels and apartments. Reporting to the Group Revenue Manager, you will lead a small team, manage group bookings, and drive guest satisfaction through efficient processes and strong customer service.
You will maintain knowledge of our services, systems like Opera Cloud PMS and Mews, and collaborate with hotel teams to maximise bookings, revenue and guest experience across Scotland.
#J-18808-Ljbffr
Cluster Reservations Leader - Guest Experience & Revenue employer: Scotsman
At Scotsman Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With a focus on guest satisfaction and employee development, we provide comprehensive benefits including exclusive discounts, flexible working hours, and opportunities for progression within our diverse range of venues. Join us in creating memorable experiences while enjoying a supportive environment that celebrates hard work and collaboration.
