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For Companies At a Glance
- Tasks: Support daily operations, lead the team, and ensure exceptional customer service.
- Company: Join one of Scotland’s top hospitality companies with a diverse portfolio.
- Benefits: Keep 100% of tips, flexible pay options, discounts, and career development.
- Why this job: Make a real impact in a vibrant environment while growing your hospitality career.
- Qualifications: Experience in hospitality, strong leadership skills, and a customer-first mindset.
- Other info: Flexible working opportunities and excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
About Us
The Scotsman Group is one of Scotland’s leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.
Position Overview
As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.
Key Responsibilities
- Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction.
- Lead and motivate the team to deliver outstanding service and meet business goals.
- Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution.
- Assist in training, mentoring, and developing staff to maintain high standards.
- Oversee inventory, stock management, and ordering, ensuring the venue is fully operational.
- Manage cash handling, financial transactions, and daily banking procedures.
- Ensure compliance with health, safety, and licensing regulations.
- Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue.
- Assist with performance monitoring, reporting, and driving sales growth.
- Step into the General Manager role as needed during their absence.
What We’re Looking For
- Proven experience in hospitality, retail, or a similar customer-facing environment.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work well under pressure in a fast-paced environment.
- A customer-first mindset with a commitment to delivering exceptional service.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of food, beverage, or hotel operations is an advantage.
- A proactive and results-driven approach to managing business operations.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply
If you’re ready to take the next step in your hospitality career with the Scotsman Group, we’d love to hear from you. Apply now and one of our friendly team will be in touch.
Assistant Manager employer: Scotsman
Contact Detail:
Scotsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company! Research The Scotsman Group and its venues. Understanding their values and what makes them tick will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Assistant Manager. We want to see your leadership skills and customer-first mindset shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing exceptional experiences for guests and customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer-facing roles. We love seeing how your skills align with our needs, so don’t be shy about showcasing your leadership and people management abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Assistant Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Scotsman
✨Know the Company Inside Out
Before your interview, take some time to research The Scotsman Group. Understand their values, the venues they manage, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team to achieve goals and maintain high service standards.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or inquiries. Think of specific situations where you turned a negative experience into a positive one. This will showcase your customer-first mindset and problem-solving skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team's success.
