Assistant Front Of House Manager

Overview

About Us: The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Position Summary: As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You\\\’ll deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.

Responsibilities

Lead the Front of House team and deputise the Front of House Manager as required, including the Concierge & Reception Teams. Ensure smooth daily operations and consistently deliver the highest standards of guest service in a luxury hotel environment.

Qualifications

• A great \”can do\” approach to customer service
• Friendly approach to everyone you interact with
• Ability to motivate and lead a team
• Ability to work independently with strong problem solving skills
• Currently employed in a luxury hotel Front of House position
• Excellent presentation and professional approach
• Strong leadership skills with the ability to inspire and develop your team
• Outstanding customer service skills and a passion for guest satisfaction
• Opera Cloud knowledge is a definite advantage
• Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous

• The Person: The ideal candidate will have:

• Experience in a similar role
• Great leadership skills and enjoy working as part of a team in a social environment
• Availability to work shifts, including evenings and weekends as per business needs

What We Offer

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

The Process

If you think this is the role for you then apply now and one of our friendly team will be in touch.