At a Glance
- Tasks: Be the friendly face of our night team, supporting residents and guests with exceptional service.
- Company: Join Scotsman Hospitality, where we create vibrant homes for students and welcoming stays for guests.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic hospitality environment.
- Other info: Work independently during night hours, with varied tasks and the chance to handle exciting challenges.
- Why this job: Make a real difference in people's lives while gaining valuable experience in hospitality.
- Qualifications: Customer service skills and a proactive attitude are key; hospitality experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
As a Night Team Member at Space Student Accommodation, you’ll ensure the property operates smoothly overnight. You’ll manage night check-ins, conduct the night audit, support breakfast preparation, assist with parcel management, and provide excellent customer service to residents. You’ll also handle emergencies, maintain security, and support events and resident engagement.
About The Role
As a Night Team Member at Space Student Accommodation, you’ll ensure the property operates smoothly overnight. You’ll manage night check-ins, conduct the night audit, support breakfast preparation, assist with parcel management, and provide excellent customer service to residents. You’ll also handle emergencies, maintain security, and support events and resident engagement.
4 on 4 off shift pattern, 8pm - 8am
Key Responsibilities
- Night Check-Ins & Audit: Welcome late arrivals and complete the night audit to ensure accurate financial records.
- Parcel Management: Log and ensure parcels are ready for residents to collect.
- Emergency Response: Act as the first responder to emergencies, ensuring safety protocols are followed.
- Resident & Visitor Support: Assist with resident inquiries, manage visitor sign-ins, and maintain security.
- Breakfast & Event Support: Help prepare grab-and-go breakfasts and assist with resident events.
- Property Maintenance: Ensure the property remains clean, secure, and in excellent condition.
- Experience in customer service, ideally in student accommodation or hospitality.
- Strong communication and organisational skills.
- Ability to handle emergencies and provide exceptional service.
- Proactive, customer-focused, and a team player.
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
If you think this is the role for you then please apply now and one of our friendly team will be in touch. #J-18808-Ljbffr
Night Team Member (SPACE) employer: Scotsman Hospitality
At Scotsman Hospitality, we pride ourselves on creating a dynamic and supportive work environment for our Night Team Members. With a focus on exceptional service, our team enjoys a vibrant culture that values personal growth and development, alongside competitive benefits. Working in a lively student accommodation and hotel setting, you'll have the unique opportunity to engage with a diverse community while honing your skills in hospitality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member (SPACE)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Scotsman Hospitality's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests and residents, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your adaptability! The role is varied and busy, so prepare examples of how you've successfully managed changing situations in the past. This will demonstrate your flexibility and problem-solving skills.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to highlight your enthusiasm for the Night Team Member role at Space.
We think you need these skills to ace Night Team Member (SPACE)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our Night Team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or customer service. Mention any specific skills that align with the key responsibilities listed in the job description – it’ll help us see why you’re the perfect match!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Night Team Member role. We can’t wait to hear from you!
How to prepare for a job interview at Scotsman Hospitality
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Team Member at Scotsman Hospitality entails. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share examples of how you've provided great customer service in the past. Think of specific situations where you built rapport with customers or handled challenging situations effectively. This will demonstrate your strong customer focus.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various scenarios, especially those related to emergencies or difficult guests. Practise your responses to these types of questions, focusing on your ability to stay calm under pressure and make sound decisions. This will show that you're ready for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.
