At a Glance
- Tasks: Manage night check-ins, conduct audits, and provide excellent customer service.
- Company: Join Space Student Accommodation, a vibrant part of Scotsman Hospitality.
- Benefits: Earn up to 40% pay as you go, plus discounts on food and cinema.
- Other info: Enjoy a flexible 4-on/4-off shift pattern with great career development opportunities.
- Why this job: Be the hero of the night, ensuring safety and support for residents.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 24000 - 30000 £ per year.
As a Night Team Member at Space Student Accommodation, you’ll ensure the property operates smoothly overnight. You’ll manage night check-ins, conduct the night audit, support breakfast preparation, assist with parcel management, and provide excellent customer service to residents. You’ll also handle emergencies, maintain security, and support events and resident engagement.
4 on 4 off shift pattern, 8pm - 8am
Key Responsibilities
- Night Check-Ins & Audit: Welcome late arrivals and complete the night audit to ensure accurate financial records.
- Parcel Management: Log and ensure parcels are ready for residents to collect.
- Emergency Response: Act as the first responder to emergencies, ensuring safety protocols are followed.
- Resident & Visitor Support: Assist with resident inquiries, manage visitor sign-ins, and maintain security.
- Breakfast & Event Support: Help prepare grab-and-go breakfasts and assist with resident events.
- Property Maintenance: Ensure the property remains clean, secure, and in excellent condition.
Requirements
- Experience in customer service, ideally in student accommodation or hospitality.
- Strong communication and organisational skills.
- Ability to handle emergencies and provide exceptional service.
- Proactive, customer-focused, and a team player.
What is in it for you?
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
The Process
If you think this is the role for you then please apply now and one of our friendly team will be in touch.
Night Team Member – 4-on/4-off Overnight Hospitality & Security employer: Scotsman Hospitality
At Space Student Accommodation, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. Our Night Team Members enjoy unique benefits such as flexible pay options through Wagestream, generous discounts across our venues, and access to career development programmes, all while working in a vibrant environment that fosters community engagement and security for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member – 4-on/4-off Overnight Hospitality & Security
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality or student accommodation. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Team Member role. Showing initiative can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and emergency response. We want to see how you handle pressure and your approach to resident engagement, so be ready to share your experiences!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Night Team Member – 4-on/4-off Overnight Hospitality & Security
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in hospitality or student accommodation before. We want to see how you can bring that friendly vibe to our night team!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid long-winded explanations. Just get to the point and let us know why you're the perfect fit for the role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your ability to handle emergencies and provide excellent support to residents, as these are key aspects of being a Night Team Member with us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scotsman Hospitality
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Night Team Member. Familiarise yourself with night check-ins, emergency response protocols, and parcel management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you would handle resident inquiries or emergencies, as this will demonstrate your proactive approach.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, they might ask how you would handle a late-night emergency or a difficult resident. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
