At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure hotel security.
- Company: Join Scotsman Hospitality, a vibrant and welcoming venue.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development.
- Other info: Great opportunities for growth and learning in a dynamic environment.
- Why this job: Be part of a friendly team and enhance guest experiences.
- Qualifications: Customer service skills and a positive attitude required.
The predicted salary is between 20800 - 25000 £ per year.
We are looking for an experienced and talented Night Porter to join our fantastic venue.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role
As a Night Porter, your role will include:
- Ensure that each of our guests receives the warmest and most genuine of welcomes.
- Responsible for ensuring that they are checked in and checked out with minimal disruption.
- You will be fantastic at dealing (efficiently) with guest inquiries and providing as much information about the hotel, our services and the local area is an important aspect of your role.
- You will complete regular security walk‑rounds of the Hotel.
- Support with room service as required.
The Person
The ideal candidate will have:
- You will be required to work evenings and weekends.
- You will enjoy working with others, have a great "can do" approach to customer service.
- A friendly approach to everyone who you come in contact with.
If you think this is the role for you then apply now and a member of the venue team will be in touch.
Night Porter employer: Scotsman Hospitality
At Scotsman Hospitality, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service. As a Night Porter, you will enjoy flexible working opportunities, comprehensive benefits including TRONC electronic tips and discounts across our venues, and a commitment to your career development through our Scotsman Steps training programme. Join us in creating memorable experiences for our guests while enjoying the perks of working in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scotsman Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scotsman Hospitality
Don't be shy about reaching out to Scotsman Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scotsman Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scotsman Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
