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- Tasks: Ensure guest satisfaction, manage bookings, and handle enquiries in a luxury hotel setting.
- Company: Join Scotland’s largest and most diverse hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a vibrant team in a stunning hotel with amazing views.
- Qualifications: Experience in hospitality, a positive attitude, and teamwork skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 20000 - 25000 £ per year.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue. The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
What is in it for you?
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role
As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
The Person
The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitude and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
Lux Hotel Receptionist: Guest Experience & Career Growth employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lux Hotel Receptionist: Guest Experience & Career Growth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Scotsman Group. Familiarise yourself with their venues and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Hotel Receptionist and be ready to share examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the luxury of The Scotsman.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Lux Hotel Receptionist: Guest Experience & Career Growth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. We love seeing how your past roles have prepared you for this position, especially in guest relations!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scotsman Hospitality
✨Know Your Venue
Before the interview, take some time to research The Scotsman Group and its venues. Familiarise yourself with their history, values, and what makes them unique. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Experience
Be ready to discuss your previous experience as a hotel receptionist or in similar roles. Highlight specific situations where you handled guest enquiries or complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate a 'Can Do' Attitude
The Scotsman Group values a positive attitude and teamwork. During the interview, express your enthusiasm for working in a social environment and share examples of how you've contributed to team success in the past. This will resonate well with their culture.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, the team, or career development opportunities within the Scotsman Steps training programme. This shows your interest in growth and commitment to the position.