SPACE is Scotsman Group’s student accommodation business, with a growing portfolio of more than 800 beds across St Andrews and Aberdeen.
As Head of Operations, you will lead the day‑to‑day performance of the portfolio and line manage our Operations Managers. This is a hands‑on role with substantial time spent on site, walking buildings, coaching managers and working with front‑line teams to improve operating standards and the resident experience. You will also support the Operations Director with new property mobilisations.
Key responsibilities
- Lead and develop Operations Managers, setting clear objectives and overseeing staffing, training and management cover.
- Set consistent standards for front‑of‑house service, housekeeping, maintenance and building presentation. Check standards on site and follow agreed actions through to completion.
- Oversee summer turnaround, room readiness and student arrivals.
- Review operating costs, budgets and resident feedback. Work with Sales, Marketing and Finance to support occupancy, rebooking and arrears management.
- Oversee health and safety, building compliance and resident welfare. Act as the senior escalation point for serious incidents and complex complaints.
- Support new openings and takeovers, coordinating staffing, systems, suppliers and building readiness from handover through to resident arrivals.
- Build strong working relationships with university partners, contractors and internal teams.
What we are looking for
- Senior multi‑site operations experience in PBSA or a comparable sector.
- A track record of leading site managers and improving service standards and financial performance.
- Experience managing budgets, staffing and contractors, with a sound understanding of building operations and compliance.
- A visible, practical leadership style and the ability to travel regularly between St Andrews and Aberdeen.
Experience mobilising new developments or taking over existing properties is desirable.
Head Of Operations - Student Accommodation employer: Scotsman Hospitality
Scotsman Hospitality is an excellent employer that values its team members by offering flexible working hours and a supportive work culture across our vibrant venues in Scotland. With benefits like 100% tips, Wagestream access for financial flexibility, and generous venue discounts, we prioritise employee satisfaction and growth, making it a rewarding place to build your career in the hospitality industry.
