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- Tasks: Lead a team to maintain high standards in housekeeping and guest services.
- Company: Scotland’s largest hospitality group with diverse venues.
- Benefits: 30% off food, hotel discounts, flexible hours, and career development.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Previous management experience and strong leadership skills required.
- Other info: Live-in accommodation available for the summer season.
The predicted salary is between 24000 - 36000 £ per year.
Overview
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
About Space To Stay
We offer a range of fully furnished ensuite accommodations, including our signature studios and a range of multi-bedroom apartments. Space is perfect for group getaways, city breaks, golf trips, and family visits.
The Role: Seasonal Head Housekeeper
As a Head Housekeeper you will be responsible for a team of facilities staff (maintenance, housekeeping staff and public area cleaners). You will work closely with the General Manager and central functions to ensure the team always operates safely and efficiently. For this role we are offering live in accommodation for the summer (till end of September).
Your Role Will Also Include:
- Ensuring all corridors, rooms, customer service areas, grounds and exteriors are maintained to the high standard required as per the operations manual.
- Managing the allocation of rooms to room attendants and supervisory team to maximise productivity.
- Dealing with guests complaints immediately and taking the necessary remedial action and reporting any serious complaints to the GM.
- Driving the financial performance of the department operation in respect of cleaning products, maintenance supplies and wage costs.
- Recruiting, training and motivating the members of the Housekeeping and maintenance team.
- Reporting any maintenance issues and liaising with the property department to ensure they are dealt with in a timely manner, minimising disruption to our customers.
- Establishing and managing daily, weekly and monthly routines to ensure all aspects of the Housekeeping standards are covered.
- Ensuring that our guests always receive the highest quality of service.
- Ordering stock, issuing stock, and practicing an effective stock control system, and reporting any discrepancies to the GM.
The Person
The ideal candidate will have:
- Experience in a similar role, previous management experience is essential.
- Great leadership skills and enjoy working as part of a team in a social environment.
- The ability to communicate at all levels with excellent coaching and motivational skills.
- Good financial management skills.
- Customer focused.
- Well organised with a ‘can-do’ attitude.
What We Offer
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process
If you think this is the role for you then apply now and one of our friendly team will be in touch.
Head Housekeeper (Seasonal) employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper (Seasonal)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Scotsman Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching The Scotsman Group and their values. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for a Head Housekeeper role, and don’t forget to highlight your leadership skills and customer service experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining The Scotsman Group family. Don’t miss out!
We think you need these skills to ace Head Housekeeper (Seasonal)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Head Housekeeper role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforwardness, so don’t waffle on – get to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Scotsman Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Scotsman Group and their values. Understand their hospitality approach and how they maintain high standards across their venues. This will show your genuine interest in the role and help you connect your experience to their expectations.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be managing a team, so be ready to discuss your previous management experiences. Prepare examples of how you've motivated teams, dealt with conflicts, or improved processes. Highlighting your leadership style will demonstrate that you're the right fit for the role.
✨Prepare for Customer Scenarios
Expect questions about handling guest complaints and maintaining service quality. Think of specific instances where you resolved issues effectively. This will showcase your customer-focused mindset and problem-solving skills, which are crucial for this position.
✨Financial Savvy is Key
Since the role involves managing budgets and stock control, brush up on your financial management skills. Be prepared to discuss how you've previously managed costs or improved efficiency in your teams. This will reassure them that you can drive the financial performance of the housekeeping department.
