Groups Revenue and Contracting Executive
Join to apply for the Groups Revenue and Contracting Executive role at Scotsman Hospitality
Groups Revenue and Contracting Executive
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Join to apply for the Groups Revenue and Contracting Executive role at Scotsman Hospitality
About Us
The Scotsman Hotel, an iconic five-star property in the heart of Edinburgh, combines historic elegance with modern luxury. Renowned for its exceptional service and stunning architecture, The Scotsman offers guests a unique experience steeped in Scottish charm. As part of our commitment to delivering unparalleled guest experiences, we are seeking a motivated and detail-oriented
About Us
The Scotsman Hotel, an iconic five-star property in the heart of Edinburgh, combines historic elegance with modern luxury. Renowned for its exceptional service and stunning architecture, The Scotsman offers guests a unique experience steeped in Scottish charm. As part of our commitment to delivering unparalleled guest experiences, we are seeking a motivated and detail-oriented Groups Revenue and Contracting Executive to join our team.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As a Groups Revenue and Contracting Executive, you will play a vital role in ensuring smooth and efficient booking processes for our guests. You will be the main point of contact for guests and booking agents prior to their arrival on-site at any of our hotels or apartments complexes. The role will involve you communicating to a high standard and ensuring guests receive a luxury experience via all your pre-stay communication. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Group Management; Converting enquires into sales, securing method of payment, inputting rooming lists, confirming meal options (with our offsite venues where applicable), monitoring cancellation and release dates.
- Create groups in the system, and ensure all relevant information is collected at the time of booking.
- Draw up contracts for groups.
- To complete a pre-arrival check, ensuring all bookings are entered in to the system and have all the necessary details including payment methods and back-ups, to ensure there are no issues upon check in.
- Add and follow up on traces on a daily basis and action them accordingly.
- Ensure cancellation policies are followed and deposits are taken correctly.
- Positively contribute towards departmental and hotel targets, objectives and budgets.
- Build strong relationships with customers to fully understand their needs.
- Ensure the complete administration and execution of all planned group arrivals.
- Identify and communicate any potential sales leads or corporate business bookings to help drive direct business moving forward.
- Experience: Previous experience in a reservations, front desk, or customer service role, preferably within the hospitality industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with guests and colleagues.
- Organised & Detail-Oriented: Strong organisational skills with the ability to manage multiple tasks and ensure accuracy in all bookings.
- Proactive: A positive attitude with a proactive approach to problem-solving and guest satisfaction.
- Tech-Savvy: Proficient in using hotel reservation systems (e.g.Opera) and MS Office. Experience with online booking platforms is a plus.
- Team Player: Ability to work well within a team, collaborating with other departments to deliver exceptional guest experiences.
- Competitive Salary: Reflective of your experience and skills.
- Career Development: Opportunities for growth within The Scotsman Hotel and our wider hotel group.
- Training & Support: Full training provided to help you succeed in your role.
- Staff Benefits: Enjoy discounted rates at The Scotsman Hotel and our partner properties.
- Positive Work Environment: Join a supportive team in one of Edinburgh’s most prestigious hotels.
If you are passionate about hospitality and have a keen eye for detail, we would love to hear from you. Apply now and one of our helpful team will be in touch.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Accounting/Auditing and FinanceIndustries
Restaurants
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