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- Tasks: Lead daily operations and ensure exceptional customer service at a premier venue.
- Company: Join Scotsman Group, Scotland's top hospitality and leisure operator with diverse venues.
- Benefits: Enjoy flexible working, discounts, career development, and Wagestream for financial wellbeing.
- Why this job: Be part of a dynamic team, drive success, and create memorable experiences for guests.
- Qualifications: Experience in hospitality management, strong leadership skills, and a passion for customer service required.
- Other info: Opportunities for career growth through our Scotsman Steps training programme.
The predicted salary is between 42000 - 68000 £ per year.
1 month ago Be among the first 25 applicants
About Us: The Scotsman Group is Scotland\’s leading hospitality and leisure operator, offering an exciting array of restaurants, bars, hotels, and entertainment venues. We pride ourselves on delivering exceptional experiences for our guests across all our diverse and dynamic venues.
Role Overview: We are seeking an experienced and driven General Manager to lead one of our premier venues. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success.
Key Responsibilities
- Oversee all aspects of the venue’s operations, ensuring seamless and efficient service delivery.
- Lead, motivate, and develop a team of professionals, fostering a positive and dynamic working environment.
- Ensure compliance with all health, safety, and licencing regulations.
- Monitor and manage financial performance, including budget control, revenue generation, and cost management.
- Develop and implement strategies to maximise sales and profitability.
- Maintain high standards of customer service, ensuring a memorable experience for every guest.
- Drive marketing and promotional activities to attract new customers and retain regular clientele.
Requirements
- Proven experience as a General Manager in the hospitality, leisure, or a similar industry.
- Strong leadership and team management skills, with a focus on employee development.
- Excellent communication and interpersonal skills.
- Financial acumen with the ability to manage budgets, analyse financial performance, and implement improvement strategies.
- A passion for delivering exceptional customer service.
- A proactive, results-driven attitude with the ability to thrive in a fast-paced environment.
- Knowledge of health and safety regulations, licencing laws, and other relevant legislation.
What We Offer
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Quarterly Bonus Payment
- Refer a Friend Scheme
- Cycle to Work Scheme
Next Steps
If you are passionate about hospitality and have the experience and drive to lead one of our fantastic venues, we’d love to hear from you. Apply now and one of our friendly team will be in touch.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Restaurants
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General Manager employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the Scotsman Group's venues and their unique offerings. Understanding their brand and customer experience will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience at Scotsman Group or similar establishments. Building connections can provide valuable insights and potentially lead to referrals that enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational efficiency in previous roles. Highlighting your leadership skills and results-driven mindset will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, particularly in Scotland. Being knowledgeable about market changes and customer preferences will show that you're proactive and ready to implement innovative strategies for success.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Focus on your leadership roles, financial management skills, and any achievements that demonstrate your ability to drive success in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Scotsman Group's values. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, emphasise key skills such as team leadership, financial acumen, and customer service excellence. Use specific metrics or examples to illustrate your successes in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a General Manager role.
How to prepare for a job interview at Scotsman Hospitality
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your leadership style and how it contributed to a positive work environment.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial performance. Bring specific examples of how you've improved profitability or managed costs effectively in previous roles.
✨Emphasise Customer Service Excellence
The Scotsman Group values exceptional customer service. Prepare to share stories that illustrate your commitment to delivering memorable guest experiences and how you’ve handled challenging situations.
✨Know the Industry Regulations
Familiarise yourself with health, safety, and licensing regulations relevant to the hospitality industry. Being knowledgeable about these areas will demonstrate your preparedness for the role and your commitment to compliance.
