At a Glance
- Tasks: Lead the front office team to ensure exceptional guest experiences and satisfaction.
- Company: Join a vibrant hotel team passionate about hospitality and service excellence.
- Benefits: Enjoy tips, flexible pay, discounts, bonuses, and career development opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the hospitality industry while growing your leadership skills.
- Qualifications: Experience in hotel management and a passion for guest service are essential.
The predicted salary is between 30000 - 32450 £ per year.
- Role Responsibilities
- Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries, feedback and challenges
- Develop and implement plans to ensure front office initiatives and hotel targets are achieved
- Be responsible for recruitment, training, rota planning and performance management of the Front Office team
- Lead and manage the Front Office team, fostering a culture of growth, development, accountability and high performance
- Build and maintain effective working relationships with all key stakeholders
- Establish and deliver an effective planned guest engagement programme
- Ensure adherence and compliance with all relevant legislation
- Oversee Reception, Concierge and Night Team operations, ensuring service standards are consistently achieved and exceptional guest experiences are delivered at all times
As our Front Office Manager, you will join a team that is passionate about delivering exceptional service.
Previous experience in a similar management role within a hotel environment is essential.
Qualifications
- Proven experience in a Front Office management role within a hotel environment
- Excellent leadership skills with a hands‑on approach and lead‑by‑example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experience using hotel property management systems, preferably Opera Cloud
- Strong communication and interpersonal skills
Benefits
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
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We think you need these skills to ace Front Office Manager
Guest Service Excellence
Leadership Skills
Team Management
Recruitment and Training
Performance Management
Communication Skills
Interpersonal Skills
