At a Glance
- Tasks: Be the friendly face of our student accommodation, managing inquiries and ensuring a welcoming environment.
- Company: Join Space Student Accommodation, a premium brand focused on exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Other info: Join a supportive team and access perks like Wagestream for financial wellbeing.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 12.6 - 15.4 £ per hour.
Front Of House - Reception
Due to continued expansion, we are recruiting for multiple roles across both full-time and part-time positions.
Full-time positions are 40 hours per week, working 5 out of 7 days. Shifts will be scheduled between 8:00am and 8:00pm, with some weekend working required.
We are also recruiting for part-time weekend positions, working Saturday 12:00pm to 8:00pm and Sunday 8:00am to 8:00pm.
About The Role
As a Front of House Team Member at Space Student Accommodation, you will be the first point of contact for all residents, contractors, and visitors.
Your role is critical in maintaining a professional and welcoming environment, embodying the high standards and customer service excellence synonymous with our premium brand.
You will be responsible for managing daily interactions, overseeing the receipt and logging of parcels, conducting property viewings, and assisting with administrative tasks.
Additionally, you will provide support during emergency situations, ensuring that residents' safety and well-being are always prioritised.
This role demands an individual who excels in customer service, is detail-oriented, and can operate effectively under pressure while maintaining a professional approach at all times.
Key Responsibilities
- First Point of
Contact: Serve as the initial point of contact for all residents, contractors, and visitors, delivering a high-calibre customer service experience that reflects our brand values.
- Resident
Support: Respond promptly and professionally to resident inquiries, providing assistance with issues or requests, and ensuring they receive a seamless, positive experience.
- Parcel Management: Oversee the receipt and logging of parcels, ensuring accurate documentation, and facilitating the efficient collection of parcels by the correct resident.
- Visitor and
- Contractor
Management: Ensure that all visitors and contractors sign in as part of a structured, secure access system, maintaining the safety and integrity of the property.
- Emergency
Response: Take immediate action in the event of an emergency, including fire alarm activations, ensuring that all safety protocols are followed and that residents are informed and guided accordingly.
- Enquiry
- Management
Support: Assist the Senior Sales Manager in handling and responding to incoming enquiries, providing necessary follow-ups to ensure the management of prospective resident interest is efficient and professional.
- Property
Viewings: Conduct property viewings for prospective residents, delivering a polished and informative presentation of the accommodation, its amenities, and the wider community offering.
- Event
Support: Collaborate in the planning and execution of resident experience events that contribute to a vibrant community atmosphere, fostering engagement and satisfaction among residents.
- Arrears
- Management
Support: Assist with arrears management by ensuring timely communication with residents regarding payment deadlines, providing follow-up as necessary to resolve outstanding issues.
- Property Maintenance and
Hygiene: Support the team in maintaining the property’s cleanliness and hygiene standards, ensuring that all communal and individual spaces are kept to a high standard of presentation.
Requirements
- Experience: Proven experience in a customer-facing role, ideally within student accommodation, property management, or premium hospitality, where attention to detail and exceptional service were paramount.
- Exceptional
- Communication
Skills: Superior verbal and written communication skills, with the ability to engage with a diverse group of residents, contractors, and visitors in a courteous, professional manner.
- Customer-Focused Mindset: A strong dedication to delivering excellence in service, anticipating needs, and responding to any issues with professionalism and courtesy.
- Crisis Management: Calm under pressure, with the ability to respond swiftly and competently to emergency situations, prioritising safety and security.
- Organisational Skills: Strong organisational skills, with the ability to effectively manage parcel logging, visitor logs, and administrative duties.
- Team Collaboration: Ability to collaborate seamlessly with colleagues across all departments to maintain an efficient, cohesive operation.
- Proactive and Solution-Oriented: Proactive in addressing issues and finding efficient solutions to meet resident needs and ensure smooth day-to-day operations.
What We Offer
- Competitive salary and benefits package.
- A friendly and supportive work environment.
- Opportunities for professional development and career growth through our Scotsman Steps Programme.
- The chance to make a positive impact on the student experience in St Andrews.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- Access to the Scotsman Perks Benefits Portal.
- Refer a Friend Scheme.
- #J-18808-Ljbffr
Front of House Team Member Reception employer: Scotsman Hospitality
Scotsman Hospitality is an excellent employer that values its team members by offering flexible working hours and a supportive work culture across our vibrant venues in Scotland. With benefits like 100% tips, Wagestream access for financial flexibility, and generous venue discounts, we prioritise employee satisfaction and growth, making it a rewarding place to build your career in the hospitality industry.
