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For Companies At a Glance
- Tasks: Join our Front of House team to deliver top-notch customer service and support venue operations.
- Company: Scotsman Hospitality is Scotland's largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy 100% of tips, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a vibrant team in a social environment while gaining valuable experience.
- Qualifications: Previous experience in hospitality and a friendly, team-oriented attitude are essential.
- Other info: Shifts include evenings and weekends; perfect for students looking for flexible work.
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As a member of the Front of House team, your role will include:
- Providing consistently excellent customer service.
- Promoting sales and adhering to licensing legislation.
- Involvement in all aspects of service; setting-up, serving customers and cleaning down.
The Person
The ideal candidate will have:
- Experience in a similar role.
- A great personality and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process
If you think this is the role for you then apply now and one of our friendly team will be in touch. #J-18808-Ljbffr
Front of House Staff employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff
✨Tip Number 1
Familiarise yourself with Scotsman Hospitality's venues and their unique offerings. This knowledge will help you engage with customers and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your past experiences. Highlight how you handled challenging situations or went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Be prepared to discuss your availability and flexibility regarding shifts, especially evenings and weekends. This shows your commitment to meeting the business needs of Scotsman Hospitality.
✨Tip Number 4
Network with current or former employees of Scotsman Hospitality if possible. They can provide valuable insights into the company culture and may even refer you, increasing your chances of landing the job.
We think you need these skills to ace Front of House Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you provided excellent customer service, as this is crucial for the Front of House position.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for working in a team environment. Mention your availability for shifts, including evenings and weekends, to align with the job requirements.
Highlight Teamwork Skills: In your application, provide examples of how you've successfully worked as part of a team in previous roles. This will demonstrate your ability to fit into the social environment at Scotsman Hospitality.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in the hospitality industry.
How to prepare for a job interview at Scotsman Hospitality
✨Show Your Personality
As a Front of House Staff member, your personality is key. Be friendly and approachable during the interview to demonstrate that you can create a welcoming atmosphere for customers.
✨Highlight Relevant Experience
Make sure to discuss any previous experience in hospitality or customer service roles. Share specific examples of how you've provided excellent service or handled challenging situations.
✨Understand the Company Culture
Research Scotsman Hospitality and its venues. Familiarise yourself with their values and what makes them unique, so you can express why you want to be part of their team.
✨Prepare for Shift Work Questions
Since the role requires availability for shifts, be ready to discuss your flexibility. Mention your willingness to work evenings and weekends, as this shows your commitment to the job.
