At a Glance
- Tasks: Be the friendly face of SPACE, helping residents and visitors with exceptional service.
- Company: Join an award-winning student accommodation operator in St Andrews.
- Benefits: Competitive salary, professional development, and flexible pay options.
- Other info: Enjoy a vibrant community atmosphere and opportunities for career growth.
- Why this job: Make a positive impact on student life while developing your skills in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25668 - 31372 £ per year.
Join the Team at SPACE Student Accommodation. Due to the continued growth and expansion of SPACE Student Accommodation, we are looking for two enthusiastic and customer-focused Front of House Team Members to join our Reception Team in St Andrews. If you are passionate about delivering exceptional customer service, enjoy working in a fast-paced environment, and want to be part of an award-winning student accommodation operator, we would love to hear from you.
Position 1 - Full Time
Hours: Monday to Friday, 8:00am to 4:00pm
Position 2 - Part Time
Weekend Hours: Saturday, 12:00pm to 8:00pm
Sunday, 8:00am to 8:00pm
About The Role
As a Front of House Team Member at SPACE Student Accommodation, you will be the first point of contact for all residents, contractors, and visitors. Your role is critical in maintaining a professional and welcoming environment, embodying the high standards and customer service excellence synonymous with our premium brand. You will be responsible for managing daily interactions, overseeing the receipt and logging of parcels, conducting property viewings, and assisting with administrative tasks. Additionally, you will provide support during emergency situations, ensuring that residents' safety and well-being are always prioritised. This role demands an individual who excels in customer service, is detail-oriented, and can operate effectively under pressure while maintaining a professional approach at all times.
Key Responsibilities:
- First Point of Contact: Serve as the initial point of contact for all residents, contractors, and visitors, delivering a high-calibre customer service experience that reflects our brand values.
- Resident Support: Respond promptly and professionally to resident inquiries, providing assistance with issues or requests, and ensuring they receive a seamless, positive experience.
- Parcel Management: Oversee the receipt and logging of parcels, ensuring accurate documentation, and facilitating the efficient collection of parcels by the correct resident.
- Visitor and Contractor Management: Ensure that all visitors and contractors sign in as part of a structured, secure access system, maintaining the safety and integrity of the property.
- Emergency Response: Take immediate action in the event of an emergency, including fire alarm activations, ensuring that all safety protocols are followed and that residents are informed and guided accordingly.
- Enquiry Management Support: Assist the Senior Sales Manager in handling and responding to incoming enquiries, providing necessary follow-ups to ensure the management of prospective resident interest is efficient and professional.
- Property Viewings: Conduct property viewings for prospective residents, delivering a polished and informative presentation of the accommodation, its amenities, and the wider community offering.
- Event Support: Collaborate in the planning and execution of resident experience events that contribute to a vibrant community atmosphere, fostering engagement and satisfaction among residents.
- Arrears Management Support: Assist with arrears management by ensuring timely communication with residents regarding payment deadlines, providing follow-up as necessary to resolve outstanding issues.
- Property Maintenance and Hygiene: Support the team in maintaining the property’s cleanliness and hygiene standards, ensuring that all communal and individual spaces are kept to a high standard of presentation.
Requirements:
- Experience: Proven experience in a customer-facing role, ideally within student accommodation, property management, or premium hospitality, where attention to detail and exceptional service were paramount.
- Exceptional Communication Skills: Superior verbal and written communication skills, with the ability to engage with a diverse group of residents, contractors, and visitors in a courteous, professional manner.
- Customer-Focused Mindset: A strong dedication to delivering excellence in service, anticipating needs, and responding to any issues with professionalism and courtesy.
- Crisis Management: Calm under pressure, with the ability to respond swiftly and competently to emergency situations, prioritising safety and security.
- Organisational Skills: Strong organisational skills, with the ability to effectively manage parcel logging, visitor logs, and administrative duties.
- Team Collaboration: Ability to collaborate seamlessly with colleagues across all departments to maintain an efficient, cohesive operation.
- Proactive and Solution-Oriented: Proactive in addressing issues and finding efficient solutions to meet resident needs and ensure smooth day-to-day operations.
What We Offer:
- Competitive salary and benefits package.
- A friendly and supportive work environment.
- Opportunities for professional development and career growth through our Scotsman Steps Programme.
- The chance to make a positive impact on the student experience in St Andrews.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- Access to the Scotsman Perks Benefits Portal.
- Refer a Friend Scheme.
Front of House - Receptionist employer: Scotsman Hospitality
Scotsman Hospitality is an excellent employer for those passionate about the vibrant hospitality scene in Edinburgh. With flexible hours, a supportive work culture, and opportunities for career growth through our Scotsman Steps training programme, we ensure that our team members thrive both personally and professionally. Enjoy unique benefits like TRONC electronic tips and hotel discounts while being part of a dynamic environment that values exceptional service and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scotsman Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scotsman Hospitality
Don't be shy about reaching out to Scotsman Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House - Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scotsman Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scotsman Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
