About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Position Summary
As the Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You'll lead the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.
The Person
- A great "can do" approach to customer service
- Have a friendly approach to everyone who you come in contact with.
- Comfortable motivating and leading a team
- Have the ability to work independently with great problem solving skills.
- Currently employed in a luxury hotel Front of House position
- Excellent presentation and professional approach
- Strong leadership skills with the ability to inspire and develop your team
- Outstanding customer service skills and a passion for guest satisfaction
- Opera Cloud knowledge is a definite advantage
Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
