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- Tasks: Supervise daily restaurant operations and ensure excellent customer service.
- Company: Join Scotsman Hospitality, Scotland's largest and most diverse hospitality group with over 40 venues.
- Benefits: Enjoy TRONC tips, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a vibrant team in a social environment with great leadership opportunities.
- Qualifications: Experience in a similar role and strong leadership skills are essential.
- Other info: Flexible shifts including evenings and weekends; apply now to join our friendly team!
The predicted salary is between 24000 - 36000 £ per year.
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
- Supervising daily restaurant operation.
- Ensuring consistently excellent customer service is delivered.
- Managing service standards and staff development.
The Person
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
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Floor Supervisor employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with Scotsman Hospitality's venues and their unique offerings. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their team.
✨Tip Number 2
Highlight your leadership experience during any informal conversations or networking opportunities. Engaging with current employees or attending hospitality events can provide insights into the company culture and expectations.
✨Tip Number 3
Be prepared to discuss specific examples of how you've managed teams and ensured excellent customer service in previous roles. This will showcase your relevant experience and ability to handle the responsibilities of a Floor Supervisor.
✨Tip Number 4
Demonstrate your flexibility and willingness to work shifts, including evenings and weekends. Being open about your availability can make you a more attractive candidate for the role.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Floor Supervisor at Scotsman Hospitality. Highlight your relevant experience in supervising restaurant operations and delivering excellent customer service.
Tailor Your CV: Make sure your CV reflects your experience in similar roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage service standards and develop staff.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company’s values. Mention why you want to work for Scotsman Hospitality and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Scotsman Hospitality
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a challenging situation. This will show that you're capable of handling the responsibilities of the role.
✨Understand Customer Service Excellence
Since ensuring excellent customer service is key in this role, be ready to discuss what exceptional service means to you. Share specific instances where you've gone above and beyond for customers, as this will highlight your commitment to maintaining high service standards.
✨Familiarise Yourself with Scotsman Hospitality
Do some research on Scotsman Hospitality and its venues. Understanding their values, mission, and the type of atmosphere they create will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Shift Work Questions
Since the role requires availability for shifts, including evenings and weekends, be prepared to discuss your flexibility and willingness to work varied hours. This will reassure the interviewer that you are committed to meeting the business needs.