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For Companies At a Glance
- Tasks: Deliver excellent service and create magical festive experiences for our guests.
- Company: The Grand Café, Edinburgh’s premier venue for brasserie cuisine.
- Benefits: Competitive pay, tips, flexible hours, and staff meals.
- Why this job: Join a vibrant team and make the festive season unforgettable!
- Qualifications: Customer service passion and ability to thrive in a fast-paced environment.
- Other info: Full training provided with opportunities for further employment.
About Us
The Grand Café, the stunning brasserie located in the luxury Scotsman Hotel, is Edinburgh’s premier venue for great brasserie cuisine, inspired by the Grand Cafés of Europe.
Role
As part of our Festive Floor Staff team, you’ll be at the heart of our festive celebrations. Your role involves delivering excellent service to our guests, ensuring their experience is seamless from the moment they step through our doors.
Key Responsibilities
- Provide outstanding customer service with a friendly and welcoming attitude.
- Take orders and serve food and drinks efficiently during peak festive hours.
- Ensure tables and dining areas are kept clean and well‑presented.
- Support bar and kitchen teams during busy periods.
- Handle payments and provide an accurate till service.
- Engage with customers, offering menu suggestions and answering any queries.
- Assist with event setups and special festive functions.
Requirements
- Prior experience in a customer‑facing role is preferred but not essential.
- A passion for delivering excellent customer service.
- Ability to work well under pressure in a fast‑paced environment.
- A team player with great communication skills.
- Flexible availability, including evenings, weekends, and key festive dates (including Christmas and New Year).
- A positive attitude and a commitment to making the festive season magical for our guests.
What We Offer
- Competitive hourly rate with opportunities for tips and overtime.
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% of pay as it is earned and set automatic savings to support your financial wellbeing.
- Full training provided to ensure you’re prepared for the festive rush.
- A vibrant and supportive work environment.
- Staff meals and festive perks throughout the season.
- The opportunity to gain experience with one of Scotland’s top hospitality groups.
- Opportunities for further employment after the festive period.
Next Steps
Ready to make this festive season unforgettable? Apply now and one of our friendly team will be in touch. Join the Scotsman Group for a festive season filled with fun, energy, and unforgettable moments!
Location: Edinburgh, Scotland, United Kingdom
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Festive Floor & Bar Staff employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festive Floor & Bar Staff
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Grand Café and soak up the atmosphere. Familiarising yourself with the space and the menu will help you stand out when chatting about how you can contribute to the festive vibe.
✨Tip Number 2
Show off your personality! When you’re in the interview, let your friendly and welcoming attitude shine through. Remember, they’re looking for someone who can engage with customers and make their experience magical, so be yourself and show your passion for great service.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking skills and think of examples from past experiences where you’ve thrived under pressure. This will demonstrate that you can handle the busy festive rush like a pro!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re keen and ready to jump into the festive fun with us at The Grand Café!
We think you need these skills to ace Festive Floor & Bar Staff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for the festive season and how you can bring that energy to our team. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, even if it’s not directly in hospitality. We love seeing how your skills can translate into making our guests' experiences magical!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can handle busy periods with ease, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Scotsman Hospitality
✨Know the Venue
Before your interview, take some time to research The Grand Café and its offerings. Familiarise yourself with their menu and the type of service they provide. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your passion for providing a great experience.
✨Emphasise Teamwork
The festive season can get hectic, so highlight your ability to work well in a team. Share stories that showcase your communication skills and how you’ve supported colleagues in busy environments. This will reassure them that you can handle the pressure during peak hours.
✨Bring a Positive Attitude
A positive attitude is key in hospitality, especially during the festive season. Make sure to convey your excitement about the role and your commitment to making the season magical for guests. A smile and enthusiasm can go a long way in making a great impression!
