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- Tasks: Lead the night team, ensuring guest satisfaction and smooth hotel operations.
- Company: Scotland’s largest hospitality group with over 40 diverse venues.
- Benefits: Keep 100% of tips, flexible shifts, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent perks and growth potential.
- Why this job: Join a vibrant team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 24000 - 36000 £ per year.
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As a Night Hotel Duty Manager, your role will involve:
- Reporting to the General Manager and working closely with all departments to ensure guests total satisfaction.
- Responsibility for assisting the senior management team in the organisation and running of the hotel and the night audit for 6 hotel venues.
- Understanding the group Vision & Values as part of the ongoing team development.
- Assisting in all departments of the hotel as required, with particular focus on Front of House operations.
- Ensuring hotel standards are met in all departments.
- Dealing with customer complaints correctly and as efficiently as possible.
- Controlling the allocation of guest bedrooms.
- Supporting the Front Office Team enabling them to meet all guest requirements effectively.
The Person
The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process
If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
Night Duty Manager in Edinburgh employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Scotsman Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. We love candidates who are enthusiastic and ready to contribute to our team.
✨Tip Number 3
Be prepared to discuss real-life scenarios. Think about how you've handled customer complaints or led a team in the past. We want to see how you can bring your experience to the Night Duty Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining The Scotsman Group family.
We think you need these skills to ace Night Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about guest satisfaction and are excited about the role!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in similar roles. We love seeing how your past experiences align with what we’re looking for in a Night Duty Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Scotsman Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research The Scotsman Group. Understand their vision, values, and the variety of venues they operate. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to manage staff and ensure guest satisfaction.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring guest satisfaction. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to excellent service.
✨Be Ready for Shift Work Discussions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work evenings and weekends, and share any previous experiences that demonstrate your adaptability in similar roles.