At a Glance
- Tasks: Ensure guest satisfaction, manage bookings, and handle enquiries in a luxury hotel setting.
- Company: Join Scotland’s largest and most diverse hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent growth potential.
- Why this job: Be part of a vibrant team in a stunning hotel with breathtaking views.
- Qualifications: Experience in hospitality, a positive attitude, and teamwork skills.
The predicted salary is between 20000 - 25000 € per year.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue. The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
The Person: The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitude and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
Lux Hotel Receptionist: Guest Experience & Career Growth in Edinburgh employer: Scotsman Hospitality
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a commitment to employee growth through the Scotsman Steps training programme and flexible working opportunities, staff enjoy a range of benefits including 100% of tips, discounts across venues, and access to the Scotsman Perks Benefits Portal. Join us at our luxurious hotel in Edinburgh, where you can thrive in a supportive environment while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lux Hotel Receptionist: Guest Experience & Career Growth in Edinburgh
✨Tip Number 1
Get to know the Scotsman Group! Research their venues and values so you can chat about them during your interview. Showing genuine interest can really set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence and prepare for any questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insider tips or even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Scotsman Group family!
We think you need these skills to ace Lux Hotel Receptionist: Guest Experience & Career Growth in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for hospitality and what makes you tick.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience. Focus on roles where you've excelled in guest service or worked in a similar environment, as this will show us you're a great fit for our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff about your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scotsman Hospitality
✨Know Your Venue
Before the interview, take some time to research The Scotsman Group and its venues. Familiarise yourself with their history, values, and what makes them unique. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Experience
Be ready to discuss your previous experience as a hotel receptionist or in a similar role. Highlight specific examples where you handled guest enquiries or complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate a 'Can Do' Attitude
The Scotsman Group values a positive attitude and teamwork. During the interview, express your enthusiasm for working in a social environment and your willingness to go the extra mile for guests. Share anecdotes that illustrate your proactive approach to problem-solving.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or career development opportunities within the Scotsman Steps training programme. This shows your interest in growth and commitment to the company.
