At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic stay at our luxury hotel.
- Company: Join Scotland’s largest hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a vibrant team in a stunning hotel with breathtaking views.
- Qualifications: Experience in hospitality and a positive, team-oriented attitude.
The predicted salary is between 20000 - 25000 € per year.
Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue. The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
The Person The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitude and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
Hotel Receptionist in Edinburgh employer: Scotsman Hospitality
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a commitment to employee growth through the Scotsman Steps training programme and flexible working opportunities, staff enjoy a range of benefits including 100% of tips, discounts across venues, and access to the Scotsman Perks Benefits Portal, all while working in a stunning luxury hotel setting with breathtaking views of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Edinburgh
✨Tip Number 1
Get to know the Scotsman Group! Research their venues and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the Hotel Receptionist role, which can give you a leg up in the application process.
✨Tip Number 3
Practice your customer service skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence and prepare for those tricky questions during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Scotsman Group.
We think you need these skills to ace Hotel Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe we cherish at Scotsman Group.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in hospitality. Mention any previous roles where you’ve excelled in customer service or worked with booking systems like Opera. We love seeing how your background fits with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate attention to detail, especially in a role where accuracy is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Scotsman Hospitality
✨Know Your Venue
Before the interview, do some research on The Scotsman Group and its venues. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've handled guest enquiries or complaints effectively. Highlight your 'can do' attitude and teamwork skills to demonstrate that you're a perfect fit for their social environment.
✨Be Ready for Practical Questions
Expect questions about handling cash, data input accuracy, and using booking systems like Opera. Brush up on these areas and be prepared to discuss how you've managed similar responsibilities in previous roles. This shows you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training programmes, like Scotsman Steps, or ask about the team dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
