Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Join Scotland’s largest and most diverse hospitality group.
- Benefits: Keep 100% of tips, flexible hours, and discounts across venues.
- Why this job: Be part of a prestigious hotel and showcase your leadership skills.
- Qualifications: Experience in luxury hotels and a passion for customer service.
- Other info: Great career development opportunities and a fun, social environment.
The predicted salary is between 30000 - 42000 £ per year.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You’ll deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.
Responsibilities:
- Lead and support the Front of House team (Concierge & Reception) to ensure smooth operations and exceptional guest experiences.
- Maintain the highest standards of service and presentation.
- Demonstrate leadership by motivating and developing the team to deliver outstanding guest satisfaction.
Qualifications:
- A great "can do" approach to customer service.
- Friendly, approachable manner with guests and colleagues.
- Comfortable motivating and leading a team.
- Ability to work independently with strong problem solving skills.
- Currently employed in a luxury hotel Front of House position.
- Excellent presentation and professional approach.
- Strong leadership skills with the ability to inspire and develop your team.
- Outstanding customer service skills and a passion for guest satisfaction.
- Opera Cloud knowledge is an advantage.
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
If you think this is the role for you then apply now and one of our friendly team will be in touch.
Assistant Front Of House Manager in Edinburgh employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Of House Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Front of House Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly and approachable manner shine through. Remember, they’re looking for someone who can lead a team and create amazing guest experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in a luxury hotel setting. This will showcase your problem-solving skills and your ability to motivate and inspire your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining The Scotsman Group family.
We think you need these skills to ace Assistant Front Of House Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application specifically for the Assistant Front of House Manager role. Highlight your relevant experience in luxury hotels and how your leadership skills can contribute to our team at The Scotsman Hotel.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Scotsman Hospitality
✨Know the Venue Inside Out
Before your interview, make sure you research The Scotsman Hotel and its unique offerings. Familiarise yourself with their history, services, and any recent news. This will not only impress your interviewers but also help you understand how you can contribute to delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Emphasise Customer Service Excellence
The Scotsman Group values outstanding customer service, so be ready to discuss your approach to guest satisfaction. Share specific instances where you've gone above and beyond for guests, and explain how you would maintain high service standards in this role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the hotel's vision for guest experiences. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
