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For Companies At a Glance
- Tasks: Ensure a safe and welcoming environment for guests while managing access and security issues.
- Company: Join Scotsman Group, a top hospitality operator in Scotland with diverse venues.
- Benefits: Enjoy 100% of tips, flexible pay options, discounts, and progression opportunities.
- Why this job: Be part of a dynamic team that values exceptional service and memorable experiences.
- Qualifications: Must have a valid SIA Door Supervisor Badge and great communication skills.
- Other info: Shifts include late nights and weekends; ideal for those seeking a vibrant work atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
About Scotsman Group
Scotsman Group is one of Scotland\’s leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.
The Role
We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.
Role Responsibilities
- Monitoring and managing crowds and queues
- Dealing with conflict; restraining and escorting customers off of the premises if required
- Ensuring the safety of customers and staff at all times
The Person
The ideal candidate will have:
- A valid SIA Door Supervisor Badge is mandatory for this role
- 2 years experience within a similar role would be preferred.
- Great communication and customer service skills with the ability to diffuse high tension situations.
- Availability to work shifts, including late nights and weekends at key times during the year.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Progression opportunities through our Scotsman Steps programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How To Apply
If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.
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Door Supervisor employer: Scotsman Hospitality
Contact Detail:
Scotsman Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Supervisor
✨Tip Number 1
Familiarise yourself with the Scotsman Group's venues and their unique atmospheres. Understanding the specific environment you'll be working in can help you tailor your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your conflict resolution skills in conversations with our team. As a Door Supervisor, you'll need to manage tense situations effectively, so sharing examples of how you've successfully diffused conflicts in the past will make you stand out.
✨Tip Number 3
Network with current or former employees of Scotsman Group if possible. They can provide valuable insights into the company culture and expectations, which can help you align your responses during discussions with us.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires working shifts, including late nights and weekends, showing flexibility and a willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Door Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Door Supervisor. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customise your CV to emphasise your experience in security roles, particularly any work involving crowd management or conflict resolution. Make sure to include your valid SIA Door Supervisor Badge prominently.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and ability to handle high-pressure situations. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scotsman Hospitality
✨Showcase Your Customer Service Skills
As a Door Supervisor, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and how you handle various situations with a friendly and approachable manner.
✨Demonstrate Conflict Resolution Abilities
Given the nature of the role, it's crucial to show that you can manage conflict effectively. Prepare examples of past experiences where you've successfully diffused tense situations or handled difficult customers.
✨Highlight Your SIA Badge and Experience
Since a valid SIA Door Supervisor Badge is mandatory, ensure you mention it upfront. Additionally, discuss your two years of experience in similar roles, focusing on specific responsibilities that align with the job description.
✨Be Ready for Shift Work Questions
The role requires availability for shifts, including late nights and weekends. Be prepared to discuss your flexibility and willingness to work during peak times, as this will demonstrate your commitment to the position.
