At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Scotland’s largest hospitality group with over 40 vibrant venues.
- Benefits: Enjoy flexible hours, discounts, and access to financial wellness tools.
- Other info: Opportunity for career growth through training and development programmes.
- Why this job: Be part of a fun, social environment while developing your career.
- Qualifications: Experience in hospitality, strong leadership, and great communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As Deputy General Manager, your role will include:
- Supporting sales growth.
- Controlling costs.
- Ensuring consistently excellent customer service is delivered.
- Managing service standards and staff development.
- Accountability for specific shifts and the full unit in the absence of senior management.
The Person
The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- The ability to communicate at all levels.
- A strong commercial awareness.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer
- TRONC electronic tips – our staff keep 100% of tips earned in venues.
- Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head office development days.
- Refer a friend scheme.
Next Steps
If you think this is the role for you, then apply now and one of our friendly team will be in touch.
Deputy General Manager employer: Scotsman Hospitality
Scotsman Hospitality is an excellent employer for those passionate about the vibrant hospitality scene in Edinburgh. With flexible hours, a supportive work culture, and opportunities for career growth through our Scotsman Steps training programme, we ensure that our team members thrive both personally and professionally. Enjoy unique benefits like TRONC electronic tips and hotel discounts while being part of a dynamic environment that values exceptional service and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with The Scotsman Group's venues and their unique offerings. Understanding the specific atmosphere and customer base of each venue will help you demonstrate your knowledge and passion during any discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully managed teams, improved service standards, or driven sales growth in a hospitality setting.
✨Tip Number 3
Showcase your communication skills by engaging with current employees or industry professionals. Networking can provide insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Emphasising your willingness to work evenings and weekends will demonstrate your commitment to meeting the business needs of The Scotsman Group.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Deputy General Manager position. Tailor your application to highlight your relevant experience and skills.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience in hospitality management. Emphasise your leadership skills, customer service excellence, and any relevant achievements that demonstrate your capability for this role.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that align with the job requirements, such as managing teams or driving sales growth.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scotsman Hospitality
✨Showcase Your Leadership Skills
As a Deputy General Manager, strong leadership is key. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to motivate and develop staff.
✨Demonstrate Commercial Awareness
Understanding the business side of hospitality is crucial. Research The Scotsman Group's venues and be ready to discuss how you can contribute to sales growth and cost control.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or managing shifts in the absence of senior management. Think of specific instances where you've excelled in these areas and be ready to discuss them.
✨Emphasise Customer Service Excellence
Customer service is at the heart of hospitality. Prepare to talk about your approach to ensuring high service standards and how you've dealt with customer feedback in previous roles.
