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- Tasks: Lead daily operations and ensure exceptional customer service at a premier venue.
- Company: Join The Scotsman Group, Scotland's top hospitality and leisure operator with diverse venues.
- Benefits: Enjoy flexible work, discounts, Wagestream pay options, and career development opportunities.
- Why this job: Be part of a dynamic team, drive success, and create memorable experiences for guests.
- Qualifications: Experience in hospitality management, strong leadership skills, and a passion for customer service required.
- Other info: Quarterly bonuses and a supportive work environment await you!
The predicted salary is between 36000 - 60000 £ per year.
About Us: The Scotsman Group is Scotland's leading hospitality and leisure operator, offering an exciting array of restaurants, bars, hotels, and entertainment venues. We pride ourselves on delivering exceptional experiences for our guests across all our diverse and dynamic venues.
Role Overview: We are seeking an experienced and driven General Manager to lead one of our premier venues. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success.
Key Responsibilities:
- Oversee all aspects of the venues operations, ensuring seamless and efficient service delivery.
- Lead, motivate, and develop a team of professionals, fostering a positive and dynamic working environment.
- Ensure compliance with all health, safety, and licencing regulations.
- Monitor and manage financial performance, including budget control, revenue generation, and cost management.
- Develop and implement strategies to maximise sales and profitability.
- Maintain high standards of customer service, ensuring a memorable experience for every guest.
- Drive marketing and promotional activities to attract new customers and retain regular clientele.
Requirements:
- Proven experience as a General Manager in the hospitality, leisure, or a similar industry.
- Strong leadership and team management skills, with a focus on employee development.
- Excellent communication and interpersonal skills.
- Financial acumen with the ability to manage budgets, analyse financial performance, and implement improvement strategies.
- A passion for delivering exceptional customer service.
- A proactive, results-driven attitude with the ability to thrive in a fast-paced environment.
- Knowledge of health and safety regulations, licencing laws, and other relevant legislation.
What We Offer:
- Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Quarterly Bonus Payment
- Refer a Friend Scheme
- Cycle to Work Scheme
Next Steps:
If you are passionate about hospitality and have the experience and drive to lead one of our fantastic venues, wed love to hear from you. Apply now and one of our friendly team will be in touch.
AMRT1_UKCT
Hotel General Manager employer: Scotsman Group
Contact Detail:
Scotsman Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager
✨Tip Number 1
Familiarize yourself with the Scotsman Group's venues and their unique offerings. Understanding their brand and customer experience will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of the Scotsman Group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in previous roles. Highlighting your leadership skills will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially in Scotland. Demonstrating your knowledge of market dynamics can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Hotel General Manager
Some tips for your application 🫡
Understand the Company Culture: Take some time to research The Scotsman Group and their venues. Understanding their values and customer service philosophy will help you tailor your application to align with their expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience as a General Manager or in similar roles within the hospitality industry. Be specific about your achievements in team leadership, financial management, and customer service.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've motivated and developed teams in the past. Mention any training programs you've implemented or successful team projects you've led.
Tailor Your Application: Customize your cover letter to reflect your passion for hospitality and your proactive approach to driving results. Address how you can contribute to The Scotsman Group's goals and enhance guest experiences.
How to prepare for a job interview at Scotsman Group
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to employee development and fostering a positive work environment.
✨Demonstrate Financial Acumen
Since financial performance is a key responsibility, come equipped with examples of how you've managed budgets, generated revenue, and implemented cost-saving strategies. This will show your potential employer that you can drive profitability effectively.
✨Emphasize Customer Service Excellence
The Scotsman Group values exceptional customer service. Prepare to discuss your philosophy on customer experience and provide examples of how you've ensured high standards of service in previous roles, making every guest's experience memorable.
✨Know the Industry Regulations
Familiarize yourself with health, safety, and licensing regulations relevant to the hospitality industry. Being knowledgeable about these areas will demonstrate your commitment to compliance and operational excellence during the interview.
