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For Companies At a Glance
- Tasks: Join our Front of House team to deliver top-notch customer service and assist with venue operations.
- Company: The Scotsman Group is Scotland's largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy TRONC tips, flexible hours, discounts, and career development opportunities.
- Other info: Apply now and connect with our friendly team for an exciting opportunity!
- Why this job: Be part of a vibrant team in a social environment while making a real impact on customer experiences.
- Qualifications: Experience in a similar role and a positive attitude are essential; must be available for shifts.
About Us:
The Scotsman Group is Scotland\’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:
As a member of the Front of House team, your role will include:
- Providing consistently excellent customer service.
- Promoting sales and adhering to licensing legislation.
- Involvement in all aspects of service; setting-up, serving customers and cleaning down.
The Person:
The ideal candidate will have:
- Experience in a similar role.
- A great personality and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process:
If you think this is the role for you then apply now and one of our friendly team will be in touch.
Front of House Staff employer: SCOTSMAN GROUP PLC
Contact Detail:
SCOTSMAN GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff
✨Tip Number 1
Familiarise yourself with the Scotsman Group and its venues. Understanding their unique offerings and customer service style will help you stand out during any interviews or conversations with the team.
✨Tip Number 2
Showcase your personality! Since the role requires a great personality and teamwork, be prepared to share examples of how you've successfully worked in a team and provided excellent customer service in previous roles.
✨Tip Number 3
Be flexible with your availability. Highlight your willingness to work shifts, including evenings and weekends, as this is crucial for the hospitality industry and will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of the Scotsman Group if possible. They can provide valuable insights into the company culture and may even refer you, which could significantly boost your chances of landing the job.
We think you need these skills to ace Front of House Staff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Scotsman Group is looking for in a Front of House Staff member. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your experience in similar roles. Emphasise customer service skills, teamwork, and any relevant hospitality experience that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for The Scotsman Group and how you can contribute to their team.
Highlight Availability: Clearly state your availability for shifts, including evenings and weekends, as this is crucial for the role. This shows your commitment and flexibility to meet the business needs.
How to prepare for a job interview at SCOTSMAN GROUP PLC
✨Show Your Customer Service Skills
As a Front of House staff member, excellent customer service is key. Be prepared to share examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing top-notch service.
✨Emphasise Teamwork
The Scotsman Group values teamwork in a social environment. Highlight your ability to work well with others by discussing previous roles where collaboration was essential. Mention any specific instances where you contributed to a positive team dynamic.
✨Be Ready for Shift Work
Since the role requires availability for shifts, including evenings and weekends, be honest about your flexibility. If you have experience working varied hours, mention it to show that you're adaptable and ready to meet the business needs.
✨Express Enthusiasm for the Role
Let your passion for hospitality shine through during the interview. Talk about why you enjoy working in this field and what excites you about the opportunity at The Scotsman Group. A genuine enthusiasm can set you apart from other candidates.