At a Glance
- Tasks: Lead a vibrant team in a bustling café, ensuring top-notch service and guest satisfaction.
- Company: Join Scotsdales, a dynamic new café with a focus on culture and guest experience.
- Benefits: Competitive pay, growth opportunities, and a fun, fast-paced work environment.
- Other info: Perfect for ambitious individuals ready to take their career to the next level.
- Why this job: Shape the future of our café while developing your leadership skills in hospitality.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Scotsdales, Great Shelford, we're looking for an experienced and energetic Front of House Manager to join our brand-new café, which opened its doors in June 2025. With 550 seats, a team of 70 Front of House staff, and 6 direct supervisory reports, this is an opportunity to shape the culture, standards, and guest experience of a large, fast‐paced hospitality environment from the ground up.
This role reports directly into the Café Manager, who will in turn support and guide your growth and progression within the business. It's an ideal next step for an ambitious Manager from a smaller venue or an Assistant Manager from a larger hospitality setting looking to take on more responsibility and scale.
Main Duties- Lead a large Front of House team across a busy 550‐seat café.
- Train, mentor, and develop 6 Supervisors, ensuring consistent operational standards.
- Coach team members on service excellence, efficiency, and guest engagement.
- Maintain a strong presence on the floor—this is a physically demanding role in a large, high‐footfall environment.
- Oversee daily service delivery, ensuring smooth operations from open to close.
- Manage customer interactions, including resolving complaints with confidence.
- Lead on recruitment, onboarding, and ongoing development of FOH staff.
- Take responsibility for managing attendance, lateness, absence, and performance concerns within the team.
- Support a positive, motivated, and accountable team culture.
- Ensure all operations meet health and safety standards.
- Support supervisors in maintaining a safe working environment for staff and guests.
- Champion outstanding service, ensuring every guest feels welcomed and impressed.
- Confidently host large groups and interact with guests in a warm, engaging way.
- Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry.
- A minimum of level 2 in Food Safety.
- Strong leadership, communication, and interpersonal skills, with the ability to manage a diverse team.
- Excellent problem‐solving abilities and conflict resolution skills to handle customer complaints effectively.
- In-depth knowledge of café operations, including service techniques, food safety, and hygiene standards.
- Ability to multitask and prioritize in a fast‐paced, dynamic environment.
- Strong organisational skills and attention to detail.
- Ability to maintain a calm and professional demeanour under pressure.
Café Front of House Manager in London employer: Scotsdalegardencentre
At Scotsdales, Great Shelford, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your leadership can truly shine. With a focus on employee growth and development, our supportive Café Manager will guide you as you shape the guest experience in our bustling new café. Join us for competitive pay, a dynamic team environment, and the chance to make a real impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Café Front of House Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scotsdalegardencentre. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scotsdalegardencentre
Don't be shy about reaching out to Scotsdalegardencentre directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Café Front of House Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scotsdalegardencentre and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scotsdalegardencentre
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
