At a Glance
- Tasks: Lead a vibrant team in a bustling café, ensuring top-notch service and guest satisfaction.
- Company: Join Scotsdales, a dynamic new café with a focus on culture and guest experience.
- Benefits: Competitive pay, growth opportunities, and a fun, fast-paced work environment.
- Other info: Perfect for ambitious individuals ready to take their career to the next level.
- Why this job: Shape the future of our café while developing your leadership skills in hospitality.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Scotsdales, Great Shelford, we’re looking for an experienced and energetic Front of House Manager to join our brand-new café, which opened its doors in June 2025. With 550 seats, a team of 70 Front of House staff, and 6 direct supervisory reports, this is an opportunity to shape the culture, standards, and guest experience of a large, fast‑paced hospitality environment from the ground up. This role reports directly into the Café Manager, who will in turn support and guide your growth and progression within the business. It’s an ideal next step for an ambitious Manager from a smaller venue or an Assistant Manager from a larger hospitality setting looking to take on more responsibility and scale.
Main Duties
- Lead a large Front of House team across a busy 550‑seat café.
- Train, mentor, and develop 6 Supervisors, ensuring consistent operational standards.
- Coach team members on service excellence, efficiency, and guest engagement.
Operational Management
- Maintain a strong presence on the floor—this is a physically demanding role in a large, high‑footfall environment.
- Oversee daily service delivery, ensuring smooth operations from open to close.
- Manage customer interactions, including resolving complaints with confidence.
People Management
- Lead on recruitment, onboarding, and ongoing development of FOH staff.
- Take responsibility for managing attendance, lateness, absence, and performance concerns within the team.
- Support a positive, motivated, and accountable team culture.
Health, Safety & Compliance
- Ensure all operations meet health and safety standards.
- Support supervisors in maintaining a safe working environment for staff and guests.
Guest Experience
- Champion outstanding service, ensuring every guest feels welcomed and impressed.
- Confidently host large groups and interact with guests in a warm, engaging way.
Requirements
- Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry.
- A minimum of level 2 in Food Safety.
- Strong leadership, communication, and interpersonal skills, with the ability to manage a diverse team.
- Excellent problem‑solving abilities and conflict resolution skills to handle customer complaints effectively.
- In-depth knowledge of café operations, including service techniques, food safety, and hygiene standards.
- Ability to multitask and prioritize in a fast‑paced, dynamic environment.
- Strong organisational skills and attention to detail.
- Ability to maintain a calm and professional demeanour under pressure.
Rate shown is for those aged 21 and over, competitive rates for ages 16 – 20.
Job Types Permanent – Full-Time
Café Front of House Manager employer: Scotsdalegardencentre
At Scotsdales, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your contributions directly shape the guest experience in our bustling café. With a strong focus on employee development, you will receive guidance from the Café Manager to enhance your skills and advance your career in a supportive environment. Join us in Great Shelford, where you can thrive in a dynamic team and enjoy competitive benefits while making a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Café Front of House Manager
✨Tip Number 1
Get to know the café scene! Visit local cafés, chat with staff, and understand what makes a great guest experience. This will help you stand out in interviews by showing your passion for the industry.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online groups where you can connect with other professionals. You never know who might have a lead on your dream job at Scotsdales!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how you can shape the culture at Scotsdales. A confident, engaging conversation can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Scotsdales.
We think you need these skills to ace Café Front of House Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating amazing guest experiences and leading a team. Share specific examples of how you've made a difference in previous roles!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight relevant experience, especially in managing teams and ensuring service excellence. We appreciate when applicants take the time to align their skills with what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills quickly, so make it easy for us to see why you’re the right fit for our café!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scotsdales!
How to prepare for a job interview at Scotsdalegardencentre
✨Know Your Café Inside Out
Before the interview, make sure you research Scotsdales and their new café. Familiarise yourself with their menu, service style, and any unique offerings. This will show your genuine interest and help you tailor your answers to fit their culture.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy environment. Highlight your experience in training and mentoring staff, as well as how you've handled conflicts or complaints. This is crucial for a role that involves managing a large Front of House team.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've resolved customer complaints or operational issues effectively. Be ready to discuss your approach and the outcomes. This will illustrate your capability to maintain high standards in a fast-paced setting.
✨Engage with Enthusiasm
During the interview, convey your passion for hospitality and guest experience. Practice warm, engaging communication, as this reflects the kind of atmosphere you’ll create in the café. Remember, they’re looking for someone who can champion outstanding service!
