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For Companies At a Glance
- Tasks: Ensure trains depart on time while providing top-notch customer service.
- Company: Join ScotRail, a key player in Scotland's transport with over 5,000 employees.
- Benefits: Enjoy free rail travel, generous holidays, and a solid pension scheme.
- Why this job: Be part of a diverse team making a real impact on communities.
- Qualifications: Motivation, flexibility, and excellent communication skills are essential.
- Other info: Flexible shifts include weekends; training provided with a virtual induction.
The predicted salary is between 22000 - 29771 £ per year.
Contract – Temporary 6 months
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
This role is an exciting opportunity to work within our industry ensuring a high standard of customer service to our travelling customers. The role also has responsibility for carrying out train dispatch ensuring services depart at the scheduled time. Provision of accurate information to our customers when required.
What you bring:
- Motivation and Flexibility.
- Excellent communication skills.
- Demonstrate individual initiative.
- Ability to work under pressure with the ability to remain calm.
- Operational background.
- Experience of following rules and instructions.
What we offer you:
- Contributory Final Salary Pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- Enhanced company sick pay and family leave including maternity, paternity and adoption.
- Life Insurance cover for 4 x annual salary.
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Please note that due to the volume of interest received these vacancies could close prior to the published date.
Hours of work: 35-hour week. Flexibility is essential to meet shift requirements as varied turns of duty involved including weekend working. Should you be appointed to a relief post you will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.
Reference salary £29,771 per annum, Training salary £22,147 per annum.
Selection Process:
Candidates short-listed will be invited to attend an assessment centre. Following assessment successful candidates will be invited to attend a competency-based interview. The final stage for successful candidates will be a medical examination and drug & alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves a 2-day virtual induction Training Programme.
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Equal Opportunities: ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
Contact Detail:
ScotRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Grade Train Dispatch (Temporary 6 Months)
✨Tip Number 1
Familiarise yourself with ScotRail's values and commitment to diversity and sustainability. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, showcasing your motivation to contribute positively to their mission.
✨Tip Number 2
Prepare for the assessment centre by practising situational judgement tests and role-playing scenarios that reflect train dispatch responsibilities. This will help you demonstrate your ability to remain calm under pressure and follow rules effectively.
✨Tip Number 3
Network with current or former employees of ScotRail on platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the selection process, which can give you valuable insights into the company culture.
✨Tip Number 4
Be ready to discuss your operational background and any relevant experience during the competency-based interview. Prepare specific examples that showcase your communication skills and ability to work flexibly, especially in high-pressure situations.
We think you need these skills to ace Station Grade Train Dispatch (Temporary 6 Months)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Station Grade Train Dispatch role. Tailor your application to highlight how your skills and experiences align with what ScotRail is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any operational background or experience in customer service. Mention specific instances where you demonstrated excellent communication skills or the ability to work under pressure.
Showcase Your Motivation: Express your motivation and flexibility in your application. Explain why you are interested in this role and how you can contribute to ScotRail's commitment to customer service and sustainability.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at ScotRail
✨Show Your Customer Service Skills
As the role involves ensuring high standards of customer service, be prepared to discuss your previous experiences in this area. Share specific examples where you successfully handled customer queries or complaints, demonstrating your communication skills and ability to remain calm under pressure.
✨Demonstrate Flexibility and Motivation
Highlight your flexibility and motivation during the interview. Discuss how you can adapt to varying shift patterns and your willingness to take on different responsibilities. This will show that you understand the demands of the role and are ready to meet them.
✨Understand the Importance of Safety
Given the nature of the rail industry, it's crucial to convey your understanding of safety protocols. Be ready to talk about any relevant experience you have in following rules and instructions, and how you prioritise safety in your work.
✨Prepare for Competency-Based Questions
Since the selection process includes a competency-based interview, prepare for questions that assess your problem-solving abilities and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
