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For Companies At a Glance
- Tasks: Assist customers with ticket sales and provide information while maintaining a clean station environment.
- Company: Join ScotRail, a leading employer committed to diversity and sustainability.
- Benefits: Enjoy free rail travel, generous holidays, and a solid pension scheme.
- Why this job: Be part of a team that makes a real difference in your community.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts and excellent career development opportunities await you.
The predicted salary is between 22944 - 34027 £ per year.
Job Description
Customer Service Staff
Contract – Permanent
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
Not your average role….
This exciting opportunity of a Customer Service Member at Mallaig will involve you in the sale of tickets and other rail service products, providing customers with information and assistance. Maintenance / cleaning of station environments, including platforms, waiting areas and toilets, ensuring that the station conforms to the Service Quality Incentive Regime requirements.
What you bring
* Highly motivated, flexible, and customer-focused.
* An effective communicator who works well under pressure.
* A reliable team player with the ability to use initiative when required.
* Punctual and have basic numeracy skills, with prior experience in customer assistance.
* Knowledge of railway geography is desirable, and a Customer Service SVQ would be advantageous.
What we offer you
ScotRail offer an excellent rewards package including:
* Contributory Final Salary Pension scheme.
* Free and reduced rate rail travel for you and your family.
* Generous holiday allowance.
* Enhanced company sick pay and family leave including maternity, paternity and adoption.
* Life Insurance cover for 4 x annual salary.
* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Please note that due to the volume of interest received these vacancies could close prior to the published date.
Salary
Training salary: £22,944 per annum.
Qualified salary: £34,027 per annum.
Hours of Work
Contracted hours: 35 per week, worked on a shift basis including weekends. Flexibility is essential to meet roster requirements.
Selection Process
Selection process: Candidates short-listed will be invited to complete on- line assessment. Following assessment successful candidates will be invited to attend a competency-based interview. The final stage for successful candidates will be an online medical questionnaire. Training initially involves a 2-day virtual induction Training Programme.
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Equal Opportunities
ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse background.
SGB Customer Service Booking Office employer: ScotRail
Contact Detail:
ScotRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SGB Customer Service Booking Office
✨Tip Number 1
Get to know the company! Research ScotRail and its values, especially their commitment to diversity and sustainability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing scenarios with friends or family. This will help you feel more confident when dealing with real customers and under pressure.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working shifts, so make sure you’re prepared to discuss your availability. Show that you can handle changes and are willing to go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the ScotRail team. Don’t miss out on this opportunity!
We think you need these skills to ace SGB Customer Service Booking Office
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past and how you can bring that same energy to ScotRail!
Be Yourself: Don't be afraid to let your personality shine through in your application. We value authenticity and want to get to know the real you. Share your motivations and what makes you a great fit for the role!
Tailor Your Application: Make sure to tailor your application to the specific job description. Use keywords from the listing to show us that you understand what we're looking for. This will help your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at ScotRail!
How to prepare for a job interview at ScotRail
✨Know Your Stuff
Familiarise yourself with ScotRail's services and values. Understand the role of a Customer Service Member, especially the importance of ticket sales and customer assistance. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As an effective communicator, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to work well under pressure and your customer-focused approach.
✨Be a Team Player
Highlight your experience working in teams and how you contribute positively to group dynamics. Share specific instances where you used your initiative to support colleagues or improve service quality, as this aligns with the collaborative nature of the role.
✨Dress for Success
Even if the interview is online, dress professionally to make a good impression. A smart appearance reflects your seriousness about the role and shows respect for the interview process. Plus, it can boost your confidence during the interview!
