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For Companies At a Glance
- Tasks: Join our team to assist customers, sell tickets, and maintain a welcoming station environment.
- Company: ScotRail, a leading employer committed to diversity and sustainability.
- Benefits: Enjoy free rail travel, generous holidays, and a solid pension scheme.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Customer-focused attitude, effective communication skills, and basic numeracy.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
The predicted salary is between 22944 - 34027 £ per year.
Job Description
Customer Service Staff
Contract – Permanent
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
Not your average role….
This exciting opportunity for a Customer Service member of staff at Airdrie will involve you in the sale of tickets and other rail service products, providing customers with information and assistance. Maintenance / cleaning of station environments, including platforms, waiting areas and toilets, ensuring that the station conforms to the Service Quality Incentive Regime requirements. Train dispatch duties, ensuring that trains leave the station safely and punctually.
What you bring
* Highly motivated, flexible, and customer-focused.
* An effective communicator who works well under pressure.
* A reliable team player with the ability to use initiative when required.
* Punctual and have basic numeracy skills, with prior experience in customer assistance.
* Knowledge of railway geography is desirable, and a Customer Service SVQ would be advantageous.
What we offer you
ScotRail offer an excellent rewards package including:
* Contributory Final Salary Pension scheme.
* Free and reduced rate rail travel for you and your family.
* Generous holiday allowance.
* Enhanced company sick pay and family leave including maternity, paternity and adoption.
* Life Insurance cover for 4 x annual salary.
* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Please note that due to the volume of interest received these vacancies could close prior to the published date.
Salary
Training salary: £22,944 per annum, pro-rata.
Qualified salary: £34,027 per annum, pro-rata.
Hour of Work:
Sunday Off, Monday, Tuesday, Wednesday 1145-1530, Thursday & Friday 1030-1530, Saturday 1145-1530. Contracted hours: 25 per week
Selection Process
Selection process: Candidates short-listed will be invited to complete on- line assessment and attend an assessment centre. Following assessment successful candidates will be invited to attend a competency-based interview. The final stage for successful candidates will be a medical examination and drug & alcohol screening. Training initially involves a 2-day virtual induction Training Programme.
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Equal Opportunities
ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse background.
SGB Customer Service employer: ScotRail
Contact Detail:
ScotRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SGB Customer Service
✨Tip Number 1
Get to know the company! Research ScotRail and its values, especially their commitment to diversity and sustainability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service role, you'll need to be an effective communicator. Try role-playing common customer scenarios with friends or family to build your confidence and improve your responses under pressure.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out. Engaging with the recruitment team can show your enthusiasm and might give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your understanding of the role and how you fit into ScotRail's mission right from the start.
We think you need these skills to ace SGB Customer Service
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past and how you can bring that same energy to ScotRail!
Be Yourself: Don't be afraid to let your personality shine through in your application. We value authenticity, so share your unique experiences and what makes you a great fit for the team at Airdrie.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the listing to show us that you understand what we're looking for and how you meet those needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at ScotRail
✨Know Your Stuff
Familiarise yourself with ScotRail's services and values. Understand their commitment to sustainability and diversity, as this will show your genuine interest in the company and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you effectively communicated under pressure or resolved conflicts, as these are key traits for the role.
✨Be a Team Player
Emphasise your ability to work well in a team. Share stories that demonstrate your reliability and how you’ve contributed to team success in previous roles, especially in fast-paced environments.
✨Dress the Part
Even if the interview is virtual, dress professionally. It sets a positive tone and shows that you take the opportunity seriously. Plus, it can boost your confidence during the interview!
