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- Tasks: Join us in ensuring trains depart on time while delivering top-notch customer service.
- Company: ScotRail is a leading employer in Scotland, committed to diversity and sustainability.
- Benefits: Enjoy free rail travel, generous holidays, and a solid pension plan.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: Bring motivation, flexibility, and excellent communication skills to the table.
- Other info: Flexible hours with a mix of shifts, including weekends; training provided.
The predicted salary is between 22000 - 30000 £ per year.
<p>Role – Station Grade (Relief Post)Train Dispatch RoleContract – PermanentWith more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.Not your average role….This role is an exciting opportunity to work within our industry ensuring a high standard of customer service to our travelling customers. The role also has responsibility for carrying out train dispatch ensuring services depart at the scheduled time. Provision of accurate information to our customers when required.What you bring* Motivation and Flexibility.* Excellent communication skills.* Demonstrate individual initiative.* Ability to work under pressure with the ability to remain calm.* Operational background* Experience of following rules and instructionsWhat we offer youScotRail offer an excellent rewards package including:<br>* Contributory Final Salary Pension scheme.* Free and reduced rate rail travel for you and your family.* Generous holiday allowance.* Enhanced company sick pay and family leave including maternity, paternity and adoption.* Life Insurance cover for 4 x annual salary.* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.Please note that due to the volume of interest received these vacancies could close prior to the published date.Hours of work:<br> 35-hour week. Flexibility is essential to meet shift requirements as varied turns of duty involved including weekend working. The relief post will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.Reference salary £29,771 per annum, Training salary £22,147 per annum.Selection ProcessSelection process:<br> Candidates short-listed will be invited to attend an assessment centre. Following assessment successful candidates will be invited to attend a competency-based interview. The final stage for successful candidates will be a medical examination and drug & alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves a 2-day virtual induction Training Programme.Medical Fitness:<br> Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.Equal OpportunitiesScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse background.</p>
ScotRail | Station Grade (Relief Post) Train Dispatch employer: ScotRail
Contact Detail:
ScotRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ScotRail | Station Grade (Relief Post) Train Dispatch
✨Tip Number 1
Familiarize yourself with the train dispatch process and safety regulations in the rail industry. Understanding these key aspects will not only help you during the assessment center but also demonstrate your commitment to operational excellence.
✨Tip Number 2
Showcase your excellent communication skills by practicing how you would provide information to customers in various scenarios. Being able to convey information clearly and calmly under pressure is crucial for this role.
✨Tip Number 3
Highlight any previous experience in customer service or operational roles during your interactions with us. This will help us see how your background aligns with our expectations for providing high standards of service.
✨Tip Number 4
Be prepared for the flexibility required in this role, including weekend shifts. Showing that you are adaptable and willing to meet the demands of the job will make you a strong candidate.
We think you need these skills to ace ScotRail | Station Grade (Relief Post) Train Dispatch
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the Station Grade (Relief Post) Train Dispatch role. Highlight your customer service skills and ability to work under pressure in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your operational background, communication skills, and any relevant experience in following rules and instructions.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation and flexibility. Mention specific examples of how you've demonstrated individual initiative in previous roles.
Prepare for the Selection Process: Familiarize yourself with the selection process, including the assessment centre and competency-based interview. Prepare answers that demonstrate your ability to meet the medical fitness standards and provide satisfactory references.
How to prepare for a job interview at ScotRail
✨Show Your Customer Service Skills
Since this role emphasizes high standards of customer service, be prepared to share examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Flexibility and Motivation
The job requires flexibility in working hours, including weekends. Discuss your willingness to adapt to varying shifts and how your motivation drives you to excel in challenging situations. This will show that you are a good fit for the relief post.
✨Understand the Importance of Safety and Rules
Familiarize yourself with the safety standards and operational rules relevant to train dispatch. During the interview, express your understanding of these protocols and your commitment to following them diligently, as this is crucial in the rail industry.
✨Prepare for Competency-Based Questions
Since the selection process includes a competency-based interview, practice answering questions that assess your problem-solving abilities, teamwork, and initiative. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
