With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
As a Train Service Delivery Manager, you'll play a key role in the day-to-day delivery of Scotland's railway, helping to ensure customers receive a safe, reliable and efficient service.
Based within ScotRail Control, you'll monitor and manage train services in real time, making operational decisions that support service delivery and minimise the impact of disruption. Working closely with colleagues and industry partners, you'll contribute to the effective management of incidents and help maintain the safe and efficient operation of the railway.
This is a critical role in ensuring ScotRail's train services continue to run with minimal disruption through the effective assessment and mitigation of unplanned events, including adverse weather, network issues and train delays.
This is a fast-paced and varied role where no two days are the same. Through effective decision-making, communication and collaboration, you'll help maintain service resilience and support the delivery of an On Time Railway.
What you bring
- The ability to work effectively under pressure and make decisions in a fast-paced operational environment.
- Experience of assessing information and making informed decisions in real time.
- Effective communication skills and the ability to build positive working relationships with a range of stakeholders.
- The ability to influence and collaborate with others to support operational decision-making.
- The ability to work independently whilst contributing effectively as part of a wider team.
- A proactive approach to problem solving, with the ability to adapt to changing priorities and operational challenges.
- Knowledge of railway geography and signalling systems.
- Knowledge of traincrew working conditions and operating principles.
- Knowledge of traction, rolling stock and maintenance arrangements.
- An understanding of operational performance management and the role Control plays in delivering an On Time Railway.
- Experience or knowledge of railway operations, disruption management or service delivery environments.
Working Arrangements
Due to the nature of this role, successful candidates must be available to work a variety of shifts including days, nights and weekends based on a 35-hour contract.
What we offer you...
ScotRail offer an excellent rewards package including:
- Contributory Final Salary Pension scheme.
- Free and reduced rate rail travel for you and your family.
- Enhanced company sick pay and family leave including maternity, paternity and adoption.
- Life Insurance cover for 4 x annual salary when you join the pension scheme.
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Selection process
Assessment will be part of the recruitment process with successful candidates invited to attend a competency-based interview. All offers are subject to candidates passing a medical questionnaire and satisfactory pre-employment checks which include criminal record check and 3 years occupational history check.
Online Information Sessions
ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
Please note that due to the volume of interest received these vacancies could close prior to the published date.
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Train Service Delivery Manager in Scotland employer: ScotRail
ScotRail is an exceptional employer, offering a supportive and inclusive work environment that values diversity and encourages personal and professional growth. With a strong commitment to sustainability and a comprehensive benefits package, including free rail travel for employees and their families, generous holiday allowances, and a contributory pension scheme, ScotRail provides meaningful opportunities for those looking to make a difference in the communities of Scotland. Join our dedicated team at Inverness Depot and be part of a vital service that connects people across the region.
