Job Description
Queen Street\n
\n
\nStation Grade A, Superloo, Job Share - 17.5 hours per week\n
\n
\nWith more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.\n
\n
\nNot your average role…\n
\n
\nWith this exciting opportunity of SGA Superloo, Job-Share based at Queen Street, it provides a high standard cleaning within the basement toilet areas and accessibility facilities, Monitor and manage flow through the Turnstiles, provide customer service to the travelling passengers. Duties also include security checks and fire warden duties.\n
\n
\nWhat you bring\n
\n
\n* Highly motivated, flexible, and enthusiastic\n
\n
\n* An effective communicator with a customer-focused approach\n
\n
\n* Well-presented and committed to delivering excellent service\n
\n
\n* A supportive team player who also shows individual initiative\n
\n
\n* Punctual and have basic numeracy skills, with prior experience in customer assistance.\n
\n
\n* A Customer Service SVQ (advantageous, but not essential)\n
\n
\n* Familiarity with ScotRail customer service and station cleanliness standards.\n
\n
\n* A working understanding of COSHH regulations relevant to cleaning and station maintenance.\n
\n
\n* Basic knowledge of safety protocols and the minor repairs procedure for station equipment and facilities.\n
\n
\n* Computer skills, familiarity with Excel, Word, and Lotus Notes.\n
\n
\nFurther information:\n
\n
\nVarious shifts. Station Grade Area and Internal Relief GPR and RDR posts will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.\n
\n
\nSalary:\n
\n
\nTrainee salary: £23,816, pro-rata\n
\n
\nAfter training: £32,015, pro-rata\n
\n
\nWhat we offer you:\n
\n
\nScotRail offer an excellent rewards package including:\n
\n
\n* Contributory Final Salary Pension scheme.\n
\n
\n* Free and reduced rate rail travel for you and your family.\n
\n
\n* Generous holiday allowance.\n
\n
\n* Enhanced company sick pay and family leave including maternity, paternity and adoption.\n
\n
\n* Life Insurance cover for 4 x annual salary when you join the pension scheme.\n
\n
\n* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.\n
\n
\nSelection Process\n
\n
\nShortlisted candidates will be invited to attend a competency-based interview. For new entrants to ScotRail all offers of employment are subject to passing our pre-employment checks which include a criminal record check, medical and 3 years occupational history check.\n
\n
\nEqual Opportunities\n
\n
\nScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because diversity strengthens our organisation and enriches our workplace, we are committed to continually improving representation across our workforce. We particularly welcome applications from women, disabled people, individuals from ethnically diverse communities, LGBT+ people, and young people, who are currently under‑represented in our workforce.
\n
\nStation Grade A, Superloo, Job Share - 17.5 hours per week\n
\n
\nWith more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.\n
\n
\nNot your average role…\n
\n
\nWith this exciting opportunity of SGA Superloo, Job-Share based at Queen Street, it provides a high standard cleaning within the basement toilet areas and accessibility facilities, Monitor and manage flow through the Turnstiles, provide customer service to the travelling passengers. Duties also include security checks and fire warden duties.\n
\n
\nWhat you bring\n
\n
\n* Highly motivated, flexible, and enthusiastic\n
\n
\n* An effective communicator with a customer-focused approach\n
\n
\n* Well-presented and committed to delivering excellent service\n
\n
\n* A supportive team player who also shows individual initiative\n
\n
\n* Punctual and have basic numeracy skills, with prior experience in customer assistance.\n
\n
\n* A Customer Service SVQ (advantageous, but not essential)\n
\n
\n* Familiarity with ScotRail customer service and station cleanliness standards.\n
\n
\n* A working understanding of COSHH regulations relevant to cleaning and station maintenance.\n
\n
\n* Basic knowledge of safety protocols and the minor repairs procedure for station equipment and facilities.\n
\n
\n* Computer skills, familiarity with Excel, Word, and Lotus Notes.\n
\n
\nFurther information:\n
\n
\nVarious shifts. Station Grade Area and Internal Relief GPR and RDR posts will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.\n
\n
\nSalary:\n
\n
\nTrainee salary: £23,816, pro-rata\n
\n
\nAfter training: £32,015, pro-rata\n
\n
\nWhat we offer you:\n
\n
\nScotRail offer an excellent rewards package including:\n
\n
\n* Contributory Final Salary Pension scheme.\n
\n
\n* Free and reduced rate rail travel for you and your family.\n
\n
\n* Generous holiday allowance.\n
\n
\n* Enhanced company sick pay and family leave including maternity, paternity and adoption.\n
\n
\n* Life Insurance cover for 4 x annual salary when you join the pension scheme.\n
\n
\n* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.\n
\n
\nSelection Process\n
\n
\nShortlisted candidates will be invited to attend a competency-based interview. For new entrants to ScotRail all offers of employment are subject to passing our pre-employment checks which include a criminal record check, medical and 3 years occupational history check.\n
\n
\nEqual Opportunities\n
\n
\nScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because diversity strengthens our organisation and enriches our workplace, we are committed to continually improving representation across our workforce. We particularly welcome applications from women, disabled people, individuals from ethnically diverse communities, LGBT+ people, and young people, who are currently under‑represented in our workforce.
Station Grade A Superloo, Job-Share in Lockerbie employer: ScotRail
ScotRail is an exceptional employer, offering a supportive and inclusive work environment that values diversity and encourages personal and professional growth. As a Customer Service Administrator at our Paisley Customer Service Centre, you will benefit from generous perks such as free rail travel for you and your family, a robust pension scheme, and a variety of lifestyle benefits, all while playing a crucial role in ensuring the safety and satisfaction of our customers. Join us in making a difference in the communities of Scotland, where your contributions are recognised and celebrated.
