At a Glance
- Tasks: Manage Scotland's railway services, ensuring safety and efficiency in real-time operations.
- Company: Join ScotRail, a leading employer committed to diversity and sustainability.
- Benefits: Enjoy free rail travel, generous holidays, and a solid pension scheme.
- Other info: Flexible shifts with opportunities for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real impact on Scotland's transport system.
- Qualifications: Strong decision-making skills and ability to thrive under pressure.
The predicted salary is between 40582 - 49600 £ per year.
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
As a Train Service Delivery Manager, you'll play a key role in the day-to-day delivery of Scotland's railway, helping to ensure customers receive a safe, reliable and efficient service. Based within ScotRail Control, you'll monitor and manage train services in real time, making operational decisions that support service delivery and minimise the impact of disruption. Working closely with colleagues and industry partners, you'll contribute to the effective management of incidents and help maintain the safe and efficient operation of the railway.
This is a critical role in ensuring ScotRail's train services continue to run with minimal disruption through the effective assessment and mitigation of unplanned events, including adverse weather, network issues and train delays. This is a fast-paced and varied role where no two days are the same. Through effective decision-making, communication and collaboration, you'll help maintain service resilience and support the delivery of an On Time Railway.
What you bring
- The ability to work effectively under pressure and make decisions in a fast-paced operational environment.
- Experience of assessing information and making informed decisions in real time.
- Effective communication skills and the ability to build positive working relationships with a range of stakeholders.
- The ability to influence and collaborate with others to support operational decision-making.
- The ability to work independently whilst contributing effectively as part of a wider team.
- A proactive approach to problem solving, with the ability to adapt to changing priorities and operational challenges.
Desirable
- Knowledge of railway geography and signalling systems.
- Knowledge of traincrew working conditions and operating principles.
- Knowledge of traction, rolling stock and maintenance arrangements.
- An understanding of operational performance management and the role Control plays in delivering an On Time Railway.
- Experience or knowledge of railway operations, disruption management or service delivery environments.
Working Arrangements
Due to the nature of this role, successful candidates must be available to work a variety of shifts including days, nights and weekends based on a 35-hour contract.
What we offer you...
- Contributory Final Salary Pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- Enhanced company sick pay and family leave including maternity, paternity and adoption.
- Life Insurance cover for 4 x annual salary when you join the pension scheme.
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Selection process
Assessment will be part of the recruitment process with successful candidates invited to attend a competency-based interview. All offers are subject to candidates passing a medical questionnaire and satisfactory pre-employment checks which include criminal record check and 3 years occupational history check.
Equal Opportunities
ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
Train Service Delivery Manager in Glasgow employer: ScotRail
ScotRail is an exceptional employer, offering a supportive and inclusive work environment that values diversity and encourages personal and professional growth. With a strong commitment to sustainability and a comprehensive benefits package, including free rail travel for employees and their families, generous holiday allowances, and a contributory pension scheme, ScotRail provides meaningful opportunities for those looking to make a difference in the communities of Scotland. Join our dedicated team at Inverness Depot and be part of a vital service that connects people across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Train Service Delivery Manager in Glasgow
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like ScotRail.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by ScotRail. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Train Service Delivery Manager in Glasgow
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at ScotRail, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at ScotRail and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into ScotRail. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at ScotRail
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at ScotRail.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to ScotRail.
