At a Glance
- Tasks: Provide top-notch customer service and ensure trains depart on time at Edinburgh Waverley.
- Company: Join ScotRail, a diverse employer committed to sustainability and community service.
- Benefits: Enjoy free rail travel, generous holidays, and a solid pension scheme.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Be part of a team that makes a real difference in people's journeys.
- Qualifications: Strong communication skills and a friendly attitude are essential.
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
This exciting opportunity of SGA Dispatch at Edinburgh Waverley will include provision of a high standard of customer service to the travelling customers. Responsibilities include:
- Train dispatch, ensuring services depart at the scheduled time.
- Provision of information to customers when required.
What you bring:
- Excellent communication skills and a friendly, customer-focused approach.
- Ability to remain calm and professional under pressure.
- Punctual, reliable, and committed to maintaining a safe and welcoming station environment.
- Customer Service SVQ (Scottish Vocational Qualification) would be advantageous.
- Understanding of railway geography.
- Ability to handle customer interactions during service disruptions.
- Strong communication and problem-solving skills.
Full training will be provided.
Salary: £23,816, after completion of training: £32,015.
Further information: Various shift patterns. Station Grade Area and Internal GPR and RDR posts will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar.
What we offer you:
- Contributory Final Salary Pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- Enhanced company sick pay and family leave including maternity, paternity and adoption.
- Life Insurance cover for 4 x annual salary when you join the pension scheme.
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Selection Process: Shortlisted candidates will be invited to a competency-based interview. Successful candidates will be required to sit safety critical assessment and medical. For new entrants to ScotRail all offers of employment are subject to passing our pre-employment checks which include a criminal record check, medical and 3 years occupational history check.
Equal Opportunities: ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity of our people and aim to inspire, attract, retain, and develop the best talent. Because diversity strengthens our organisation and enriches our workplace, we are committed to continually improving representation across our workforce. We particularly welcome applications from women, disabled people, individuals from ethnically diverse communities, LGBT people, and young people, who are currently under-represented in our workforce.
Station Grade A Shift & Relief in Edinburgh employer: ScotRail
ScotRail is an exceptional employer, offering a supportive and inclusive work environment that values diversity and encourages personal and professional growth. As a Customer Service Administrator at our Paisley Customer Service Centre, you will benefit from generous perks such as free rail travel for you and your family, a robust pension scheme, and a variety of lifestyle benefits, all while playing a crucial role in ensuring the safety and satisfaction of our customers. Join us in making a difference in the communities of Scotland, where your contributions are recognised and celebrated.
