Station Grade A Shift & Internal Relief in Edinburgh

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

This exciting opportunity of SGA Internal Relief at Haymarket will include provision of a high standard of customer service to the travelling customers. Train dispatch, ensuring services depart at the scheduled time. Provision of information to customers when required.

What you bring

• Excellent communication skills and a friendly, customer-focused approach.
• Can remain calm and professional under pressure.
• Is punctual, reliable, and committed to maintaining a safe and welcoming station environment.
• Customer Service SVQ (Scottish Vocational Qualification) would be advantageous.
• Understanding of railway geography.
• Ability to remain calm and handle customer interactions during service disruptions.
• Strong communication and problem-solving skills.
• Full training will be provided.

Further information:

Assessment may be required as part of the recruitment process. Station Grade Area and Internal GPR and RDR posts will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar.

What we offer you:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Generous holiday allowance.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Life Insurance cover for 4 x annual salary when you join the pension scheme.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Selection Process

Shortlisted candidates will be invited to a competency-based interview. Successful candidates will be required to sit safety critical assessment and medical. For new entrants to ScotRail all offers of employment are subject to passing our pre-employment checks which include a criminal record check, medical and 3 years occupational history check.

Equal Opportunities

ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because diversity strengthens our organisation and enriches our workplace, we are committed to continually improving representation across our workforce. We particularly welcome applications from women, disabled people, individuals from ethnically diverse communities, LGBT+ people, and young people, who are currently under-represented in our workforce.