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For Companies At a Glance
- Tasks: Assist customers, manage stock, and ensure a great shopping experience daily.
- Company: Join Scotmid, a community-focused co-operative with 160 years of service.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a vibrant team making a real difference in local communities.
- Qualifications: Enthusiasm and communication skills are key; retail experience is a plus.
- Other info: Training provided; must be ready for a fast-paced, active role.
Customer Service Assistant
At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.
Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.
Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.
You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.
If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.
Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.
We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.
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Scotmid - Customer Service Assistant employer: Scotmid Food
Contact Detail:
Scotmid Food Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scotmid - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Scotmid's values and community focus. When you engage with us during the application process, highlight how your personal values align with our commitment to serving local communities.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have with us. Whether it's through a phone call or an in-person visit, show enthusiasm and a friendly attitude, as these are key traits we look for in a Customer Service Assistant.
✨Tip Number 3
Be prepared to discuss your flexibility and ability to work varied hours. Since our stores operate from early morning to late at night, showcasing your willingness to adapt to different shifts will make you a more attractive candidate.
✨Tip Number 4
If you have any experience in food safety or retail, be ready to share specific examples of how you've applied this knowledge. Even if your experience is limited, expressing a willingness to learn and adhere to hygiene standards will set you apart.
We think you need these skills to ace Scotmid - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience in retail or customer service, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've delivered excellent customer service or handled challenging situations.
Show Enthusiasm: Express your passion for customer service and working in a fast-paced environment. Use positive language in your application to convey your enthusiasm for the role and the company’s mission to serve local communities.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Scotmid Food
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Scotmid values enthusiasm, so share examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Flexibility
Since the role requires a flexible approach, be prepared to discuss your availability and willingness to work varied shifts. Highlight any past experiences where you adapted to changing circumstances or took on different tasks.
✨Know Your Products
Familiarise yourself with the types of products Scotmid offers, especially those related to food safety and allergens. Showing that you understand the importance of hygiene and product knowledge will impress your interviewers.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific customer service situations. Think of examples where you resolved conflicts or provided exceptional service, as this will demonstrate your problem-solving skills and ability to work under pressure.
