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- Tasks: Pick, pack, and deliver orders while providing top-notch customer service.
- Company: Join Scotmid Co-operative, a community-focused organisation with over 160 years of service.
- Benefits: Enjoy flexible hours, training, and opportunities for career growth.
- Why this job: Be part of a supportive team making a real difference in local communities.
- Qualifications: Must be 18+, hold a full UK driving licence, and have good communication skills.
- Other info: Experience in retail is a plus, but enthusiasm is key!
At Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We’ve been doing this for more than 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.
Our Home Delivery Driver/Customer Service Assistants have a varied role which includes the picking and packing of orders, before delivering to the customer’s door in our branded cars & vans – all while providing the excellent customer service Scotmid is known for.
Our home delivery service runs from 9am to 9pm, Sunday to Saturday, so we have a range of hours available to suit your home life. A real team player, when not picking, packing or out delivering an order, you will play a key part in the wider store team, supporting your instore colleagues in a variety of tasks.
You will need to have a full UK driving licence, with at least one year’s driving experience, and no more than 6 points on your licence. Due to Scottish licensing laws you will also need to be 18 years of age or over.
If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you. Training will be provided, along with a vehicle and all other necessary equipment, but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.
We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits and opportunities to develop and grow, a Home Delivery Driver/Customer Service Assistant position with Scotmid could be your first step to a long term career in retail.
Scotmid - Home Delivery Driver/Customer Service Assistant employer: Scotmid Co-operative
Contact Detail:
Scotmid Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scotmid - Home Delivery Driver/Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Scotmid's values and community focus. When you understand their commitment to local communities, you can tailor your conversations during interviews to show how your own values align with theirs.
✨Tip Number 2
Highlight your customer service experience in any informal discussions or networking opportunities. Being able to share specific examples of how you've provided excellent service will make you stand out as a candidate.
✨Tip Number 3
If you have a valid UK driving licence, ensure you mention your driving experience and any relevant safety practices you are familiar with. This will demonstrate your readiness for the role and your understanding of the responsibilities involved.
✨Tip Number 4
Engage with current employees or join community forums related to Scotmid. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Scotmid - Home Delivery Driver/Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Home Delivery Driver/Customer Service Assistant position. Tailor your application to highlight relevant experience and skills.
Highlight Customer Service Skills: Since this role involves excellent customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate your communication skills and ability to handle customer queries.
Showcase Driving Experience: Mention your driving experience clearly in your CV. Include details about your full UK driving licence, years of experience, and any relevant driving qualifications. This is crucial for the role.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work for Scotmid and how you can contribute to their mission of serving local communities.
How to prepare for a job interview at Scotmid Co-operative
✨Show Your Customer Service Skills
As a Home Delivery Driver/Customer Service Assistant, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Demonstrate Team Spirit
Scotmid values teamwork, so highlight your experiences working collaboratively with others. Discuss how you've supported colleagues in previous roles and how you can contribute to the wider store team when not on deliveries.
✨Know the Company Values
Familiarise yourself with Scotmid's mission and values. Understanding their commitment to serving local communities will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Prepare for Practical Questions
Expect questions related to driving and safety practices, as well as scenarios involving order picking and packing. Brush up on food safety knowledge and be ready to discuss how you would handle various delivery situations to ensure customer satisfaction.
