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For Companies At a Glance
- Tasks: Assist customers, manage stock, and ensure a great shopping experience.
- Company: Join Scotmid, a community-focused co-operative with 160 years of service.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant team making a real difference in local communities.
- Qualifications: Enthusiasm and communication skills are key; retail experience is a plus.
- Other info: Training provided; must be ready for a fast-paced, active role.
At Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.
Scotmid food's aim is to be Scotland's preferred community convenience retailer and a key factor in achieving this is through our people. Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves.
As a Customer Service Assistant, your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability, and first-class hygiene standards. You may be required to prepare and serve various products, which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying, and other tasks such as stock merchandising and cleaning.
If you have enthusiasm, a passion for customer service, and excellent communication skills, we would love to hear from you. Training will be provided, but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.
We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.
Scotmid - Customer Service Assistant employer: Scotmid Co-operative
Contact Detail:
Scotmid Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scotmid - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Scotmid's values and community focus. When you engage with us during the application process, highlight how your personal values align with our commitment to serving local communities.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with us. Whether it's through a phone call or an informal chat, demonstrate your enthusiasm for helping customers and your ability to handle various situations.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. Since our stores operate at different hours and require a variety of tasks, sharing examples of how you've successfully managed similar situations in the past will make you stand out.
✨Tip Number 4
If you have any experience in food safety or retail, be ready to talk about it! Even if it's not extensive, mentioning relevant experiences can show us that you're aware of the responsibilities involved in the role.
We think you need these skills to ace Scotmid - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Scotmid is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as enthusiasm for customer service and communication skills.
Tailor Your CV: Make sure your CV reflects relevant experience in retail or customer service. Use specific examples that demonstrate your ability to work in a fast-paced environment and your commitment to providing excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Scotmid's values. Mention any previous experience with food safety practices or working in a team-oriented environment.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Scotmid Co-operative
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Scotmid values enthusiasm, so share examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Flexibility
Since the role requires a flexible approach, be prepared to discuss your availability and willingness to work varied shifts. Highlight any past experiences where you adapted to changing circumstances or took on different tasks.
✨Highlight Relevant Experience
If you have experience in retail or food safety practices, make sure to mention it. Even if your background is different, think of transferable skills that relate to the fast-paced environment at Scotmid.
✨Prepare for Practical Scenarios
Be ready to answer situational questions that may involve customer interactions or handling products. Think about how you would ensure great service and maintain hygiene standards in various scenarios.
