At a Glance
- Tasks: Provide top-notch technical support and service to clients in the field.
- Company: Join Scotmas Group, a leader in hygiene protection and water treatment.
- Benefits: Enjoy a competitive salary, private health insurance, and a bike to work scheme.
- Other info: Flexible hours, remote work covering central Scotland, and commitment to community and diversity.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: Experience in field service or plumbing, with strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional technical support and service to our clients in the field. You will play a crucial part in ensuring the optimal performance of our equipment and systems, addressing any issues that arise, and delivering solutions that meet our customers’ needs. This position requires a proactive approach, strong problem-solving abilities, and excellent communication skills. Working a 4-day week and a weekend call-out rota (1 in 4).
Benefits
- Remote location covering mainly central Scotland but other areas when needed
- Competitive salary
- Group Personal Pension
- Private Health Insurance after 3 years of service
- Death in service cover
- Income protection cover
- Employee Assistance Programme (EAP)
- Bike to work scheme
- Electric car scheme
- Work vehicle for travel to customers
Responsibilities
- Conduct on-site installation, maintenance, and repairs of equipment and systems.
- Troubleshoot technical issues and provide effective solutions in a timely manner.
- Collaborate with clients to understand their needs and deliver tailored service.
- Maintain accurate records of service activities, including reports on repairs and maintenance performed.
- Provide training to clients on the proper use and maintenance of equipment.
- Ensure compliance with health and safety regulations while performing duties.
- Stay updated on industry trends and advancements to enhance service delivery.
- Chemical handling, COSHH understanding.
Experience
- Proven experience as a Field Service Engineer or Plumber role is preferred.
- Strong technical background with knowledge of mechanical, electrical, or electronic systems in the water treatment sector is desirable.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Strong interpersonal skills with the ability to communicate effectively with clients and team members.
- A valid driving licence is essential for travel to client sites.
- Flexibility to work irregular hours as needed to meet client demands.
- N/SVQ or equivalent experience in plumbing/heating operations.
- Self-motivated with strong ethical and working principles.
Scotmas Group
Scotmas Group is headquartered in Kelso in the Scottish Borders. We are a world leader in hygiene protection and water treatment, developing and manufacturing products that protect against insect and water-borne diseases that may be encountered worldwide. We are currently expanding its business and represent an exciting opportunity to join a forward-thinking local company that has recently obtained the certified B Corporation standard.
Community Commitment
Scotmas is deeply committed to creating high-quality jobs, apprenticeships, and meaningful career opportunities that contribute to the local economy. The B Corp certification underpins our dedication to support the community through local talent development, partnerships with nearby businesses, and charitable initiatives.
Commitment to Diversity and Inclusion
Scotmas Group is committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive environment for all employees.
Field Service Engineer Level 2 in Kelso employer: Scotmas Group
Scotmas Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to community development and sustainability, employees benefit from a competitive salary, comprehensive health insurance, and unique perks like a bike-to-work scheme and electric car options. Join us in a role that not only provides meaningful work in the water treatment sector but also allows you to contribute positively to the local economy and environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer Level 2 in Kelso
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. Think about how you can showcase your problem-solving skills and technical knowledge, as these are key in this role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for opportunities at Scotmas Group, where you can be part of a team that’s committed to community and innovation.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Field Service Engineer Level 2 in Kelso
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical expertise and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a proactive approach, so let your personality come through.
Showcase Your Communication Skills:Since this role involves working closely with clients, it’s important to demonstrate your communication skills in your application. Whether it’s through your CV or cover letter, make sure to highlight any experiences where you’ve effectively collaborated or trained others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Scotmas Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to mechanical, electrical, and electronic systems, especially in the water treatment sector. Be ready to discuss specific examples of troubleshooting and repairs you've handled in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully solved complex issues under pressure. Think about how you approached the problem, what solutions you implemented, and the outcomes. This will demonstrate your critical thinking abilities.
✨Communicate Like a Pro
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. You might even want to role-play with a friend to simulate client conversations and get comfortable with explaining technical concepts in layman's terms.
✨Be Ready for Flexibility
Understand that the job may require irregular hours and weekend call-outs. Be prepared to discuss your availability and willingness to adapt to client needs. Showing that you're flexible and committed can set you apart from other candidates.
