At a Glance
- Tasks: Provide top-notch technical support and service to clients in the field.
- Company: Join a dynamic team at Scotmas Group, committed to diversity and inclusion.
- Benefits: Competitive salary, private health insurance, pension scheme, and flexible working hours.
- Other info: Enjoy a 4-day work week with excellent career growth opportunities.
- Why this job: Make a real impact by solving problems and enhancing client satisfaction.
- Qualifications: Experience in plumbing/heating operations and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a dedicated and skilled Field Service Engineer Level 2 to join our dynamic team. In this role, you will be responsible for providing exceptional technical support and service to our clients in the field. You will play a crucial part in ensuring the optimal performance of our equipment and systems, addressing any issues that arise, and delivering solutions that meet our customers' needs. This position requires a proactive approach, strong problem-solving abilities, and excellent communication skills. Working a 4-day week and a weekend call-out rota (1 in 4).
Responsibilities
- Conduct on-site installation, maintenance, and repairs of equipment and systems.
- Troubleshoot technical issues and provide effective solutions in a timely manner.
- Collaborate with clients to understand their needs and deliver tailored service.
- Maintain accurate records of service activities, including reports on repairs and maintenance performed.
- Provide training to clients on the proper use and maintenance of equipment.
- Ensure compliance with health and safety regulations while performing duties.
- Stay updated on industry trends and advancements to enhance service delivery.
Qualifications
- N/SVQ or equivalent experience in plumbing/heating operations.
Required Skills
- Proven experience as a Field Service Engineer or Plumber role is preferred.
- Strong technical background with knowledge of mechanical, electrical, or electronic systems in the water treatment sector is desirable.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Strong interpersonal skills with the ability to communicate effectively with clients and team members.
- A valid driving licence is essential for travel to client sites.
- Flexibility to work irregular hours as needed to meet client demands.
- Self-motivated with strong ethical and working principles.
Preferred Skills
- Experience in the water treatment sector.
Pay range and compensation package
- Competitive salary, Group Personal Pension, Private Health Insurance after 3 years of service, Death in service cover, Income protection cover, Employee Assistance Programme (EAP), Bike to work scheme, Electric car scheme, Work vehicle for travel to customers.
Equal Opportunity Statement
Scotmas Group is committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive environment for all employees.
Field Services Engineer Level 2 employer: Scotmas - Chlorine Dioxide Specialists | B Corp Certified
At Scotmas Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Field Service Engineers enjoy a competitive salary, comprehensive benefits including private health insurance and a pension scheme, and the opportunity for professional growth within the water treatment sector. With a flexible 4-day work week and a commitment to employee well-being, we ensure our team members can thrive both personally and professionally while making a meaningful impact in their roles.
Contact Detail:
Scotmas - Chlorine Dioxide Specialists | B Corp Certified Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer Level 2
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer gig.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your past work, bring them along to interviews. We want to see how you’ve tackled technical issues and delivered solutions in the field. It’s all about proving you can walk the walk!
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to problem-solving and technical scenarios. We recommend practising your responses so you can showcase your critical thinking skills under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Field Services Engineer Level 2
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a Field Service Engineer or in plumbing/heating operations. We want to see how your skills match the job description, so don’t be shy about showcasing your technical background and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Be sure to mention your experience with client interactions and any specific knowledge of mechanical or electrical systems.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, we want to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight examples where you’ve effectively communicated technical information to clients or team members.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Scotmas - Chlorine Dioxide Specialists | B Corp Certified
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to plumbing and heating operations. Familiarise yourself with common issues that arise in the field and be ready to discuss how you've solved similar problems in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share specific examples of challenges you've faced in previous roles and how you tackled them. Highlight your critical thinking skills and your ability to stay calm under pressure.
✨Be Ready for the Flexibility Question
Given the irregular hours and weekend call-outs, be prepared to discuss your availability and willingness to adapt to client needs. Show that you're self-motivated and committed to providing excellent service, no matter the time.
