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- Tasks: Assist customers with tailored clothing and tartan products while maximising in-store sales.
- Company: ScotlandShop, a renowned retailer passionate about Scottish heritage and quality fabrics.
- Benefits: Gain hands-on experience, training opportunities, and work in a vibrant team environment.
- Why this job: Join a fun team, learn about tartans, and help create custom garments for customers.
- Qualifications: Enthusiasm for customer service and a willingness to learn about tailoring and fabrics.
- Other info: Flexible hours, dynamic retail environment, and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
4 days ago Be among the first 25 applicants
Direct message the job poster from ScotlandShop
ScotlandShop is a retail business with a great reputation for providing quality fabrics, tailored clothing, and interiors products in over 500 tartans through our e-commerce website, flagship Edinburgh, Crieff, Perthshire and Albany (USA) stores and international pop-up events. We have a passion for Scotland and its heritage. We pride ourselves on delivering excellent and knowledgeable customer service.
Overview
Role Purpose: We are looking for an enthusiastic Tailoring & Tartan Retail Assistant to work with our Edinburgh shop team, learning about tartan, clans and top-quality tailoring and delivering highly personal experiences to our international customer base.
Responsibilities
- Maximise in store sales on both ready to wear and custom-made items.
- Build knowledge of tartans, clans, and fabrics to allow you to deliver our in-house Clan and Measuring Experiences.
- Measure for men’s, women’s and childrenswear and become an expert on tailoring options, helping customers to create custom made garments in the tartan of their choice.
- Provide the highest standards of Customer Service at all times in line with our core values.
- Process orders onto in-house system to be passed to tailors & manufacturers.
Teamwork
- Work as part of the in-store team and business as a whole to complete daily tasks and reach sales targets.
- Participate in staff training and development to build knowledge and skills (some training will take place at our HQ in Duns).
- Contribute your ideas to improve the business and embrace the can-do culture.
Daily tasks
- Ensure all items on the daily task sheet are completed with your fellow team members, to a high standard including daily pick list, dispatch of web orders and replenishment of shop floor.
- Take responsibility to understand what needs to be completed each day and leave comprehensive notes for the following shift to complete them.
- Depending on your shift, open and close the shop, including cashing up.
Stock
- Ensure shop stock is maintained and correct using the Tracker system.
- Receive and process goods in shipments from HQ and be aware of stock availability, discontinued lines, new lines coming in etc and to communicate this to our customers.
- Work with the Shop Manager to help plan stock and contribute ideas for new collections and products.
- Work closely with HQ staff to ensure smooth replenishment of goods sold on the shop floor.
- Assist Shop Manager to plan merchandising and shop window displays.
- Ensure all merchandising tasks are carried out to a high standard & reflect our brand and current focus.
- Include stats and information within daily reports on best-selling products, merchandising successes etc.
Daily Reporting
- Record customer footfall and relevant information on customers, where they came from, how they found us, what they were looking for etc.
- Work with our business development team to share this information and build on those contacts.
- If closing, provide a daily report to the Operations Manager or the Shop Manager on sales figures, customer footfall and general feedback from the day, any issues and ideas.
- Welcome hotel concierge, tour guides and other local businesses in store and share our story and the experiences we offer to build awareness and reputation of the shop.
- Assist with the promotion and delivery of in-store events, and external events such as wedding shows, Highland Games and delivering our Experiences off site at events and venues.
- Ensure that the shop is kept clean and tidy and that the housekeeping duties are carried out regularly.
Location and hours
- Location: 10 Queensferry Street, Edinburgh, EH2 4PG with some training at our HQ in Duns, TD11 3JA
- Hours: up to 40 hours per week. Rota set one month in advance. Monday – Sunday 9.45am – 6.15pm with half hour for lunch
- Start date: Immediate start or as soon as you are able
Application
Please send your CV to georgina@scotlandshop.com with a covering letter of 300 words on why you think you would be the best person for this position. AI generated content will not be accepted. AI content checkers are in use.
Role Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Design, Art/Creative, and Information Technology
- Industries: Retail
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Tailoring and Tartan Retail Assistant employer: ScotlandShop
Contact Detail:
ScotlandShop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tailoring and Tartan Retail Assistant
✨Tip Number 1
Get to know the company inside out! Research ScotlandShop, their products, and their passion for tartan. This will help you connect with the team during your interview and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since delivering excellent service is key for this role, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Don’t be shy about reaching out! Use the direct message option to connect with the job poster. A friendly message can make you stand out and show your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the e-commerce side of ScotlandShop.
We think you need these skills to ace Tailoring and Tartan Retail Assistant
Some tips for your application 🫡
Show Your Passion for Tartan: When writing your application, let your love for tartan and Scottish heritage shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the products and experiences we offer.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Highlight any relevant experience in retail or customer service, and don’t forget to mention any knowledge of fabrics or tailoring that could set you apart from other candidates.
Be Personal and Engaging: In your cover letter, be personal and engaging. Share a story or an experience that connects you to our brand or the role. We love to hear about your journey and how it aligns with what we do at ScotlandShop.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ScotlandShop
✨Know Your Tartan
Before the interview, brush up on your knowledge of tartans, clans, and fabrics. Being able to discuss these topics confidently will show your passion for ScotlandShop's heritage and help you connect with the team.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about providing personal experiences.
✨Teamwork Matters
Be ready to discuss your experience working in teams. ScotlandShop values collaboration, so share examples of how you've contributed to team success and how you can bring that spirit to their shop.
✨Ask Thoughtful Questions
Prepare some questions to ask during the interview. Inquire about the training process or how they plan to promote new collections. This shows your enthusiasm for the role and your interest in contributing ideas to improve the business.