At a Glance
- Tasks: Engage with donors to enhance their experience and strengthen relationships.
- Company: Join Scotland’s Charity Air Ambulance, dedicated to saving lives through timely medical support.
- Benefits: Enjoy 36 days of annual leave, flexible working, and private medical insurance options.
- Other info: Work from either Perth or Aberdeen with hybrid options available.
- Why this job: Make a real impact in your community while working creatively and collaboratively.
- Qualifications: Experience in donor management, strong communication skills, and a passion for supporter care.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime, but in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
Our donors are vital to delivering our mission and we are looking for a motivated, empathetic, and creative individual to help ensure every person who chooses to support our life-saving service feels valued and knows the impact of their support. This is a new and strategically important role, created to help us build stronger, longer lasting relationships with donors. Reporting to the Individual Giving Manager the successful candidate will support in the delivery of the Individual Giving strategy, programme and associated campaigns. They will play a key role in shaping and delivering personalised supporter journeys that foster loyalty, increase lifetime value, and strengthen the emotional connection between our supporters and our mission. This is a fantastic opportunity for an individual looking to use their creativity and drive to make a real difference to the people of Scotland.
This role will work alongside the fundraising and marketing and communications teams, and engage with the wider organisation — including pilots and paramedics — to share the story of SCAA and ensure our supporters feel connected to our mission.
This is a full-time role based either in Perth, at Scone Airport, where SCAA headquarters are located, or at our Aberdeen base at Aberdeen Airport (if based in Aberdeen there will be the requirement for the successful candidate to attend our Perth base on an occasional basis). The usual hours and days of work will be Monday to Friday, 9am—5pm. SCAA supports flexible and hybrid working arrangements—our current arrangements consist of a minimum of two office days per week.
About You
- Experience working in donor or customer relationship management.
- Strong communication skills, with a creative and empathetic approach to communication, storytelling and stewardship.
- Collaborative and proactive, with excellent attention to detail.
- Excellent organisational skills.
- Knowledge and experience in working with a CRM database package and working with data to inform decisions.
- A passion for delivering exceptional supporter care, the supporter experience and its role in long term fundraising success.
- Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
- Death in Service benefit: 3 times annual salary
- Optional Private Medical Insurance plan and Cashplan
- Employee Assistance Programme
- Enhanced Maternity/Adoption/Paternity Pay
- Access to Blue Light Card
- Learning and Development Opportunities
- Hybrid Working (minimum 2 days per week in the office)
Selection Process
Interviews will take place at our base at Perth Airport in Scone during the week commencing 29th September or 6th October.
How to apply
Please refer to the full job pack on our website: www.scaa.org.uk/vacancies/supporter-experience-officer/
Application deadline is 5pm on Sunday 21st September.
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Supporter Experience Officer in Perth employer: Scotland's Charity Air Ambulance (SCAA)
Scotland’s Charity Air Ambulance (SCAA) is an exceptional employer dedicated to saving lives across Scotland, offering a meaningful role as a Data Management Officer. With a strong commitment to employee well-being, SCAA provides generous benefits including 36 days of annual leave, flexible working arrangements, and opportunities for professional development. Working from the heart of Scotland, either remotely or at our Perth Airport headquarters, you will be part of a passionate team that directly impacts the community by enhancing our data management capabilities to support vital fundraising efforts.
Contact Details:
Scotland's Charity Air Ambulance (SCAA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer in Perth
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Scotland's Charity Air Ambulance (SCAA).
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Scotland's Charity Air Ambulance (SCAA), you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Scotland's Charity Air Ambulance (SCAA). It’s all about being visible and passionate!
We think you need these skills to ace Supporter Experience Officer in Perth
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Scotland's Charity Air Ambulance (SCAA) supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Scotland's Charity Air Ambulance (SCAA). We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Supporter Experience Officer role at Scotland's Charity Air Ambulance (SCAA). Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Scotland's Charity Air Ambulance (SCAA)
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Scotland's Charity Air Ambulance (SCAA). Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Scotland's Charity Air Ambulance (SCAA).
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Scotland's Charity Air Ambulance (SCAA). This shows you're not only a lone wolf but a team player with valuable connections.
